Head of Operations, Budbee

Benelux

Salary not provided

Expert level

Amsterdam

eCommerce shopping solutions

Job no longer available

eCommerce shopping solutions

201-500 employees

B2BLogisticsSupply ChainMobile

Job no longer available

Salary not provided

Expert level

Amsterdam

201-500 employees

B2BLogisticsSupply ChainMobile

Company mission

To make the online shopping experience easier.

Job

Company

Role

Who you are

At least 10 years of proven experience in e-commerce logistics and operations, including terminal management, coordination with logistics providers, and technology-driven process optimization
Hands-on leader who actively engages with operations and teams to ensure delivery excellence
Strong people management skills – able to motivate teams, resolve conflicts, and implement change effectively
Experience in Senior Management Teams, with exposure to both strategic planning and operational execution
Proficient in analytics and data-driven decision making, with the ability to interpret KPIs and drive operational improvements
Comfortable working in a fast-growing, dynamic environment
Strong business acumen – understands the broader business implications of operational decisions
Experience in the Dutch market is a strong plus; experience in other European markets is also valuable
Fluent in English; Dutch language skills are highly appreciated and considered a strong bonus
Decisive, straightforward, and able to balance strategic leadership with operational oversight
Even if you don’t tick every box, we still encourage you to apply. At Budbee Netherlands, we believe great people don’t always fit a job description perfectly — and that’s okay
What matters most to us is your motivation. So tell us why you’d love to join Budbee Netherlands and what you’re excited to bring to the team. We’re always looking for people who are curious, driven, and ready to make an impact

What the job involves

As Head of Operations, you will be responsible for the end-to-end operational performance of Budbee in the Benelux.
This is a hands-on leadership role, where you will combine strategic oversight with active involvement in operational execution.
You will lead, develop, and inspire teams across logistics, terminals, and last-mile delivery while continuously improving processes and performance
You will play a critical role in both strategic planning and day-to-day operational decision-making, ensuring high standards of delivery, efficiency, and customer satisfaction
Lead and oversee all Benelux operations, including terminals, last-mile delivery, and logistics teams
Develop and implement operational strategies to improve efficiency, scalability, and cost-effectiveness
Monitor KPIs, analyze data, and make informed decisions to optimize operational performance
Collaborate with other European markets and share best practices
Collaborate with Product Teams at Instabee HQ to drive & implement innovations in the Benelux market
Lead, mentor, and manage teams, fostering a high-performance culture
Drive continuous improvement in processes, systems, and tools
Take ownership of operational challenges and ensure they are resolved efficiently
Support growth initiatives, including scaling new terminals, launching new routes, and expanding service offerings

Our take

Last-mile delivery company Budbee specialises in eCommerce parcel delivery, delivering directly to customers’ homes or through its expansive network of smart parcel lockers. Providing same or next-day delivery options is an increasingly desirable option for consumers, and Budbee’s sustainable and innovative delivery systems have seen more than 35 million people across 5 countries benefit from these options.

The last-mile delivery space is more competitive than ever, with even major players like Instacart and JustEat navigating economic headwinds. While Budbee operates in a different segment, its strategic 2022 merger with Intabox, forming the new parent company Instabee, was a timely move to future-proof its operations, Instabee now houses three consumer-facing brands, Budbee, Instabox, and Porterbuddy, and partners with leading retailers like H&M, Zalando, and Inditex.

Though part of a larger group, Budbee continues to operate under its own brand, retaining its identity while benefiting from shared infrastructure and market strength. With a post-merger valuation of $1.7B, Budbee and its Instabee partners are ready to lead the charge in reshaping last-mile logistics across Europe.