Deal Desk Manager, Pendo

• 3+ years experience in Deal Desk at a SaaS company
• Experience in dealing with cross-functional deal/contract management across Sales, Finance and Legal
• Strong problem solving skills along with ability to demonstrate practical judgment
• Exceptionally strong communication skills, including experience effectively communicating with senior management
• Willing to work in a highly demanding and results-oriented team environment
• Proficiency in Microsoft Excel / G-Suite
• Understanding of revenue recognition principles and GAAP

Desirable

• We are seeking a highly motivated and experienced Deal Desk Manager to join our dynamic team
• In this role, you will be responsible for supporting our global sales organization in analyzing, structuring, and executing deals to drive business growth and profitability
• You will collaborate closely with sales, finance, legal, and other cross-functional teams to ensure deal accuracy, compliance, and alignment with company objectives
• Supporting the global Sales Organization in deal execution on a daily basis
• Evaluation and review of all contracts for completeness, accuracy, and adherence to our policies
• Provide guidance and support on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc
• Ensuring approvals for non-standard deals are properly documented, escalated to the appropriate approval levels, and resolved within a reasonable timeframe
• Drive best practices and enablement to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these
• Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, Pricing & Packaging and other key teams across the company
• Leading additional Sales Operations/Deal Desk projects and initiatives
• Seek out ways to make our policies and processes more efficient
• Self-motivated, attention to detail, and curious
• Provide training and guidance to the sales team regarding deal desk related policies and processes