Deal Desk Manager, Pendo

• 3+ years experience in Deal Desk at a SaaS company
• Experience in dealing with cross-functional deal/contract management across Sales, Finance and Legal
• Strong problem solving skills along with ability to demonstrate practical judgment
• Exceptionally strong communication skills, including experience effectively communicating with senior management
• Willing to work in a highly demanding and results-oriented team environment
• Proficiency in Microsoft Excel / G-Suite
• Understanding of revenue recognition principles and GAAP

Desirable

• We are seeking a highly motivated and experienced Deal Desk Manager to join our dynamic team
• In this role, you will be responsible for supporting our global sales organization in analyzing, structuring, and executing deals to drive business growth and profitability
• You will collaborate closely with sales, finance, legal, and other cross-functional teams to ensure deal accuracy, compliance, and alignment with company objectives
• Supporting the global Sales Organization in deal execution on a daily basis
• Evaluation and review of all contracts for completeness, accuracy, and adherence to our policies
• Provide guidance and support on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc
• Ensuring approvals for non-standard deals are properly documented, escalated to the appropriate approval levels, and resolved within a reasonable timeframe
• Drive best practices and enablement to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these
• Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, Pricing & Packaging and other key teams across the company
• Leading additional Sales Operations/Deal Desk projects and initiatives
• Seek out ways to make our policies and processes more efficient
• Self-motivated, attention to detail, and curious
• Provide training and guidance to the sales team regarding deal desk related policies and processes

• Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
• Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
• Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
• Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
• Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
• Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield

Total funding: $468.3m

Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.