Tusker Desktop Support Engineer, Lloyds
£35.3-41.9k
+ An annual performance-related bonus & Share schemes including free shares
5 days a week in office (Watford)
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£35.3-41.9k
+ An annual performance-related bonus & Share schemes including free shares
5 days a week in office (Watford)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
What the job involves
- As the Junior Systems Engineer you will be part of a team focused on the supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
- Production web infrastructure
- Pre-production web infrastructure
- Office infrastructure
- Office desktop support
- The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid (remote and office) working practices, and this is expected to continue going forward with escalation point, taking on higher level tech issues, supporting new projects related to support, completing subject access requests
- Carry out to all Tusker procedures to ensure quality, compliance and security. Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services and key processes
- Desktop Support including building both Windows machines and Macs. Troubleshooting user issues, Support MS Office products in creation, management and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite
- Setting up an Administer DUO for 2-factor authentication. Printer support, resolve errors and issues onsite. Providing email support to users both desktop and laptops builds including patching
- Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi
- Telephony Includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple)
- Office support the office back-up routine and the office CCTV and entry system (fob and biometrics)
- Provide support as per requests from users, customers, and other staff
- Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities. Supporting the physical office network, including switching
Application process
- End Date: Wednesday 18 February 2026
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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