UX Researcher, Stripe

• This would be an excellent opportunity for a mixed methods researcher who is interested in building and applying their craft to develop experiences for the Checkout Experience team which focuses on subscriptions, invoices, tax, reporting and revenue recognition products
• Has 3+ years relevant user research experience at a tech, product-driven company working on digital experiences
• You are a mixed-methods researcher, with strength in qualitative research generating actionable insights that drive impact
• Has experience conducting complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies

Desirable

• The UX Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs
• And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences
• In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems
• You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research
• As a UX Researcher, you will be dedicated to the Checkout Experience team and collaborate directly with product, engineering, sales, marketing and design teams
• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs