Client Success Associate, Big Health
Employers
$65-95k
OTE
+ Stock options
Digital mental healthcare portal
Be an early applicant
Digital mental healthcare portal
101-200 employees
Be an early applicant
$65-95k
OTE
+ Stock options
101-200 employees
Company mission
To help millions back to good mental health.
Role
Who you are
- The ideal candidate is willing to learn from their peers, able to adjust to rapidly evolving environments, and isn't afraid to ask questions, leading with curiosity!
- At least 1 year of enterprise account management experience
- Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
- Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
- Strong empathy for customers and their success
- Ability to manage deadlines and prioritize in a fast-paced environment
- Strong attention to detail
- Outstanding written and verbal communication skills
- Growth mindset and willingness to partner and learn from your peers
- Desire to develop presentation and storytelling capabilities through PowerPoint
- An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples’ lives
What the job involves
- The Client Success Associate owns the relationship and management of a portfolio of Big Health's small and mid-sized employer clients, with the goal of supporting enrollment and expanding engagement with our products
- This individual will also support the overall Client Success team, ranging from (but not limited to) assisting with enrollment marketing campaigns, reporting, and developing slide presentations
- Build strong relationships with clients to become a trusted partner & advisor in supporting the mental health of client populations through utilization of Big Health’s products and offerings
- Manage and resolve day-to-day customer inquiries including eligibility, support of enrollment marketing materials, invoicing, member support inquiries, and workflows
- Support implementations and customer operations by actively managing action items and responding to client communications in a timely manner
- Identify opportunities to help clients expand engagement of our products within their populations
- Generate, customize, and analyze client level reporting. Reporting support may include reporting on small and mid-sized clients around member engagement and clinical outcomes
- Become a product expert and internal champion for clients as we improve our products
Our take
Mental health has accelerated as a topic in public discussion over the past decade, leading to the rise of products such as Calm and Headspace, promoting positive mental health through meditation and quality sleep. Big Health delivers digital therapeutics for the most prevalent mental health conditions, beginning with "Sleepio" for insomnia, and "Daylight" for anxiety.
There are many products competing to become part of our daily routine for sleep and mental well-being, with some taking a more scientific approach than others. Big Health's products are scientifically backed, with its main product Sleepio being proven to help for sleep and mental health. The company's main selling point is that goals are personalized as the product learns about each user, delivering unique experiences for different people.
Given the complexity of mental wellness, there should be plenty of space for new techniques/products for years to come, meaning that Big Health should be afforded plenty space to grow. The company has taken the approach of selling to businesses (so it can provide the product to its employees) - a smart strategy as individuals aren't yet used to spending large amounts on mental well-being.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2026
$23.7m
LATE VC
Jan 2022
$75m
SERIES C
Total funding: $153.1m
Company benefits
- Health care: We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, Spark Direct for adolescent depression, and additional mental health benefits.
- Time off: We take balance seriously. 20 vacation days per year (accrued monthly), 9 federal holidays, and end-of-year company closure between Christmas Day and New Year’s Day. Up to 10 sick days per year.
- Professional development: Employees receive a $1k USD or £800 stipend.
- Retirement savings: US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.
- Team building: Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.
- Family: Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio, Daylight, and Spark Direct.
Company HQ
Financial District, San Francisco, CA
Leadership
Colin Espie
(Co-Founder & Chief Scientist)Previously, Colin was a Senior Clinical Psychologist at NHS Greater Glasgow and Clyde, Clinical Director/Consultant Clinical Psychologist at the NHS. He is currently a Professor of Sleep Medicine at the University of Oxford.
Jenna Carl
(CMO)Jenna joined Big Health in 2016 as a Medical Director, moving into the role of VP of Clinical Development & Medical Affairs in 2019 and CMO in 2021.
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