Director of Employee Relations, Mastercard
$144-230k
Office located in Purchase, NY
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$144-230k
Office located in Purchase, NY
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Experience advising on a wide range of employee relations issues
- Experience of multi-national, fast-paced organization
- Strong knowledge of US employment law and strong investigative skills
- Strong analytical and problem-solving skills with ability to organize and analyze data
- Excellent interpersonal skills with demonstrated patience, tact, and respect
- Exceptional detail and follow-up skills
- Excellent verbal and written communication skills
What the job involves
- Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team.
- Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
- Hybrid flexible working is available
- Provide expert advice to HR, managers and employees about company policies and processes
- Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
- Prepare investigative documentation, including interview notes and summary of findings
- Prepare, track and maintain appropriate investigation and reorganization data and documentation
- Use case management system to manage cases from intake to resolution
- Provide and manage periodic reporting to relevant senior stakeholders
- Ability to establish strong cross-functional relationships at all levels and geographies
- Partner with relevant control functions on investigations and outcomes
- Develop global guidance documents, materials and training for HR
- Develop, drive and deliver employee relations strategies, guidelines and procedures
- Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
- Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
- Proven project management skills with demonstrated ability to manage global projects
- Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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