Head of AI, Glia

• We’re looking for a product leader who is deep in the craft: someone who has truly productized AI (GenAI + agentic workflows) and can operate one level beneath the “application layer”—understanding platform/service foundations, evaluation, reliability, and the real constraints of deploying AI into production—particularly in real-time conversational systems where latency, orchestration, and quality tradeoffs directly impact customer experience
• 10+ years in Product Management, including leadership of product leaders/managers (Director+), ideally in B2B SaaS
• Demonstrated experience productizing AI/ML systems in production, with strong exposure to GenAI and/or agentic workflows (not just “interest in AI”)
• Strong preference for candidates who come from one of these paths:
• AI-focused product leadership at a conversational AI / customer service AI company (e.g., chatbot/voice automation/agent assist space), or
• Platform/service product leadership where AI was shipped as a capability layer (not just UI features)
• Ability to operate at the “second layer down”:
• Understands model behavior, quality/eval concepts, feedback loops, orchestration patterns, and real-world deployment constraints
• Proven ability to lead in complex, cross-functional environments with ambiguity—setting direction, making tradeoffs, and aligning stakeholders
• Executive-level communication: can clearly articulate strategy, risks, and rationale to C-suite, technical leaders, and GTM teams
• Experience building in or for regulated / high-trust industries (financial services a strong plus)

Desirable

• We are seeking a Head of AI - Product Leader to lead product strategy and execution for Glia’s AI portfolio (“Customer AI”). This is a high-visibility, highly strategic role reporting to the co-founder, owning the roadmap for AI-powered automation and agent experiences used by some of the most sophisticated financial institutions in the world
• This leader will inherit and evolve an established AI product org (not a “start from zero” mandate)
• You’ll guide a team building vertical AI for financial services—including AI agents (chat and real-time voice), workflow automation, and the analytics/measurement layer required to deploy AI safely, effectively, and with production-grade reliability in regulated, high-trust environments. This includes addressing the unique latency, orchestration, and real-time performance challenges of conversational voice AI
• Own strategy, vision, and roadmap for Glia’s AI portfolio (Customer AI), aligning product, engineering, and data science around measurable outcomes
• Lead development of a vertical AI strategy for financial services, balancing innovation with trust, safety, and enterprise readiness
• Drive product direction across AI capabilities such as:
• Workflow automation / agentic AI for customer service and operations
• Customer-facing and internal-facing AI agents
• Analytics, measurement, and performance tooling (quality, containment, deflection, risk, accuracy)
• Partner deeply with Engineering, Data Science, Product Marketing, and GTM to ensure AI products are adoptable, differentiated, and deliver real business value
• Establish product mechanisms for evaluation, iteration, and reliability (e.g., how we measure success, reduce failure modes, and ship improvements continuously)
• Help evolve Glia’s AI posture across build vs. partner, leveraging Glia’s investments (including proprietary capabilities) while staying current with the broader ecosystem
• Influence org design and longer-term scope—potentially helping unify adjacent AI areas under a cohesive product strategy, depending on level and experience
• Represent AI strategy with executive stakeholders and serve as a key voice in company-wide prioritization and strategic planning