Head of Strategy & Programs, Adyen
Global Operations
5 days a week in office
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
5 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You have 8+ years of experience in managing complex projects or programs in (strategy) consulting, or held roles such as Chief of Staff, or EA as support to operational leaders
- You have built and managed high-performing teams of Program Managers, directly reporting into you
- You are comfortable navigating complexity and ambiguity, always striving to simplify and clarify while adapting swiftly as needed; ideally proven in a product/ tech context; and/ or you have been part of a rapidly growing company
- You have a natural curiosity that allows you to tackle difficult questions with enthusiasm
- You are an experienced problem solver who enjoys breaking down complex challenges into actionable solutions - and you embrace the hands-on implementation of those
- You are highly execution-driven: you apply your strategic perspective, connect the dots but also translate ideas into action tomorrow
- You have excellent people and relationship building skills that allow you to influence and collaborate with both senior stakeholders and colleagues across all levels of the company
- You are a strong team player and enjoy driving success collaboratively with others
- You have a strong affinity for numbers and live by an analytical approach in how you approach broad questions, plan execution and track impact
- You are an impactful and bold leader
What the job involves
- The scope of this role spans operations globally, which consists of 4 domains: Support, Professional Services, Merchant Operations, Supply Chain
- There are 2 main focus areas: facilitate ops strategy development & planning, and driving global, cross-domain programs, central to our execution, with speed and scalability at its core
- In your role as Head of Strategy & Programs, based in Amsterdam and reporting to the SVP, Global Operations, you will play a key role in strategy development and annual planning with the operations leadership team
- As part of that, you will apply your strategic and big picture lens in connecting the dots, as well as in identifying process-related roadblocks or accelerators throughout the year
- Secondly, you will be responsible for key programs that are at the heart of strategy execution in a given year
- These programs are highly cross-functional and essential for reducing complexity today so that we can scale in the future, whilst keeping customer experience at our core
- In this role, you are comfortable switching between being a facilitator and being a hands-on owner of operational execution, and you are genuinely excited to do whatever it takes to get things done
- Develop a thorough understanding of our global ops organization and leverage that understanding to identify areas to solve for bottlenecks and future scale
- You will develop strong connections with the central strategy team, all operational teams and key cross-functional teams to connect the dots across company-wide plans, and how they relate to operations. You will support us to identify roadblocks or accelerators in our execution
- Collaborate with teams globally to sharpen strategy ensuring there is alignment across ops and sufficient capability to execute - providing a healthy balance of structure and direction while keeping flexibility and speed
- Drive transformation and change within operations
- Be an ambassador for initiating and embedding data based ways of working
- You will work closely with the operational leadership team to mature our business operations, such as planning and reporting processes, structure to assess operational readiness or impact assessment
- You and your team will play a leading role in shaping communication strategy in helping the operations workforce staystaying engaged on topics that matter, such as the annual operations event, quarterly all hands, etc
- You will build and coach a small team to execute on the above
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$52.6m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $319.4m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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