Operations Manager, Talkiatry
Strategic Initiatives
$120-130k
+ 10% Bonus
Personalized mental healthcare provider
Be an early applicant
Personalized mental healthcare provider
201-500 employees
Be an early applicant
$120-130k
+ 10% Bonus
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- 5+ years of operations management experience, healthcare preferred
- Track record building and leading customer service teams
- Strong analytical capabilities with focus on process improvement
- Experience using data to optimize operational performance
- SQL proficiency required
- Experience with ServiceNow preferred
- Excellence in stakeholder management and cross-functional collaboration
- Bachelor’s degree required
What the job involves
- That's where you come in
- As Operations Manager within our Strategic Operations team, you'll lead the engine that turns referrals into patient care
- You'll build and manage the team responsible for ensuring every patient's journey, from referral to first visit, is seamless and efficient
- This isn't just an operations role - it's an opportunity to directly impact how thousands of patients access mental healthcare
- We're looking for someone who combines operational excellence with strategic vision
- You'll need to build scalable processes, lead high-performing teams, and continuously improve the patient experience
- If you're ready to transform how healthcare organizations connect patients to care, this role is for you
- Design and optimize the patient journey from referral receipt to successful care connection
- Build and refine workflows that deliver consistent, high-quality patient experiences
- Create frameworks for measuring and improving operational performance
- Develop insights that drive continuous process improvement
- Operationalize a culture of hospitality led support
- Build and lead a high-performing front-line team of Patient Care Coordinators
- Own referral conversion metrics and drive systematic improvements
- Coach and develop team members to deliver exceptional service
- Manage relationships with key stakeholders internal and external to the organization
- Design scalable processes that maintain quality as volume grows
- Create and maintain operational dashboards to drive performance
- Implement and optimize tools that support efficient operations
- Lead pilot programs to test and validate process improvements
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. Along with ranking as the 6th fastest-growing company in North America on the 2024 Deloitte Technology Fast 500™, highlighting its rapid expansion and increasing demand for its services. As the company continues to innovate and scale, the future looks bright for Talkiatry in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: Health insurance 100% covered on day one, 401(k) match with match, generous PTO plus paid holidays, paid parental leave, and more
- It all comes back to care: We're a mental health company, and we put our team's well-being first
Company values
- Talk: Transparently and caringly. With our patients, with each other, and with our partners
- See: Those placing their trust in us. Do the right by them with high-quality, evidence-based care
- Know: What we don't know, and seek it from those around us. We're a diverse group with a vast skillset
- Grow: From what we are, into what we need to be. It's the only way we'll help address the mental health crisis
Company HQ
Chelsea, New York, NY
Articles
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & CMO)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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