Support Analyst, NYMBUS

$60-75k

Annual Cash Bonus and Equity Options commensurate with the role level and experience

JIRA

ServiceNow

Mid and Senior level

Remote from US

Digital banking technology solutions

Be an early applicant

Digital banking technology solutions

201-500 employees

FintechB2BEnterpriseBankingFinancial ServicesSaaSData Analysis

Be an early applicant

$60-75k

Annual Cash Bonus and Equity Options commensurate with the role level and experience

JIRA

ServiceNow

Mid and Senior level

Remote from US

201-500 employees

FintechB2BEnterpriseBankingFinancial ServicesSaaSData Analysis

Company mission

To provide the access, experience, and value needed to enable great financial services for all.

Job

Company

Role

Who you are

You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions
This role requires both technical expertise and strong communication skills to ensure seamless collaboration between software engineers, QA teams, product managers, and end users
3+ years in production support or application support within fintech, banking, or financial services platforms
Strong understanding of core/online banking platforms, system integrations, and digital banking solutions
Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P)
Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms
Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery

What the job involves

The Support Analyst will serve as the first line of technical support for internal teams and external clients, providing troubleshooting, analysis, and resolution of software-related issues
Act as the primary point of contact for technical support requests related to software applications, tools, and platforms
Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary
Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements
Monitor system performance, track incidents, and provide regular status updates to stakeholders
Document technical issues, troubleshooting steps, and solutions in knowledge base systems
Perform root cause analysis of recurring issues and recommend preventive measures
Support software deployments, patches, and upgrades, including testing and validation
Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards
Provide technical guidance and training to users on system features, updates, and best practices
Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements

Our take

Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.

By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable. Looking forward, the company's 2024 round of funding will be implemented to achieve sustainable growth. It's set to break into new markets and further expand its suite of banking tech applications and operational resources.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

4% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 6 rounds)

May 2023

$70m

SERIES D

Aug 2021

$3m

LATE VC

Total funding: $178m

Company benefits

Employer Paid Medical and Dental Insurance
Healthcare and Dependant Care Flexible Spending Accounts
Nymbus Awards and Recognition
Retirement Plan Services / 401(k)
Parental and Disability Leaves
Time Off and Company Holidays
Flexibility of being Fully Remote
Collaborative Environment

Company HQ

Downtown, Jacksonville, FL

Leadership

Jeffery Kendall

(Chairman & CEO, not founder)

Current Member of the Forbes Finance Council and YPO. Former Executive VP of North American Sales at Temenos.

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