Senior Product Manager, Wave
Risk Operations
$137-154k
+ Bonus Structure
Financial services for small business owners
Be an early applicant
Financial services for small business owners
201-500 employees
Be an early applicant
$137-154k
+ Bonus Structure
201-500 employees
Company mission
To create a future where small business owners can manage their finances fearlessly.
Role
Who you are
- 6+ years of Product Management experience, with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases
- Financial Operations: Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll
- Risk, Fraud & AI: Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning
- 0→1 System Generation: Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments
- Cross-Functional Influence: Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams
- Platform & Internal Tools: Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling
- Automation & Architecture: Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation
- Regulatory Navigation: Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA)
What the job involves
- We’re looking for a Senior Product Manager, Risk Operations Platform to define and build the internal systems, workflows, and decisioning infrastructure that power Wave’s payments operations
- You will own the strategy and roadmap for the tools used by Risk, Fraud, Compliance, Support, Finance, and Payments Operations teams
- Your mission is to replace fragmented workflows and manual processes with scalable platform capabilities that improve operational efficiency, strengthen controls, and enable better customer outcomes
- This is a 0→1 platform role with company-wide impact. In the short term, you’ll navigate and sunset legacy platform components while simultaneously partnering closely with Engineering, Risk, Compliance, Data, Finance, Customer Support, and Product teams to create the operational foundation that enables Wave to scale its payments business confidently and efficiently
- While this role focuses on internal platforms and tooling, customer experience remains a core consideration. The systems you build will directly influence how quickly customers are onboarded, how reviews are handled, how issues are resolved, and how trust is maintained throughout the payments lifecycle
- Define the long-term vision for Wave’s Risk & Payment Operations Platform
- Establish a unified strategy for operational workflows, decisioning, case management, and controls
- Identify opportunities to reduce manual effort through automation and scalable platform capabilities
- Balance operational efficiency, regulatory requirements, risk management, and customer experience
- Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity
- Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations
- Create intuitive tooling that helps internal teams make consistent and effective decisions
- Partner with stakeholders to eliminate operational bottlenecks and improve team productivity
- Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation
- Partner with Engineering and Data teams to establish scalable foundations for operational decision-making
- Create reusable platform services that can support multiple operational use cases across the business
- Ensure systems are observable, measurable, and continuously improving
- Advocate for customer experience within operational and risk-related workflows
- Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers
- Partner with Support and Customer Success teams to improve communication and resolution experiences
- Measure the impact of operational decisions on customer trust and satisfaction
- Serve as the product leader for internal operations platforms across Payments
- Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data
- Drive prioritization and strategic decision-making in a highly cross-functional environment
- Communicate platform strategy, progress, and outcomes to senior leadership
Our take
Over 90% of all businesses in North America are zero to five employee companies. These businesses are organising their finances either by paying an expensive accountant, or relying on traditional spreadsheets.
In response, Wave is democratising access to financial services software. While it is not the first to do this, it has taken the flourishing approach of giving away the invoicing and accounting software 100% for free.
The company instead makes money by embedding financial services products within the software. It's these payments and other revenue streams that the startup is now looking to expand to secure more revenue to scale.
While the company has had success so far with its tools, it will need to build a whole suite of products and services in order to compete with the accounting software giants like Xero.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2018
$3.3m
EARLY VC
May 2017
$32m
SERIES D
Total funding: $81.2m
Company benefits
- Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
- We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more
- We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously
- We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
Company HQ
Leslieville, Toronto, ON
Leadership
Zahir Khoja
(CEO)Worked at Mastercard as EVP (Global Merchant Solutions and Partnerships) and held several Senior VP positions. Former Vintro Board Member and General Manager (North America) at Afterpay.
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