Customer Experience, SeedLegals
SEIS Associate
£33-38k
+ Share options
More information about location
One-stop platform for legals for startups
Be an early applicant
One-stop platform for legals for startups
101-200 employees
Be an early applicant
£33-38k
+ Share options
More information about location
101-200 employees
Company mission
To help entrepreneurship become accessible to everyone by providing founders with tools to create, build, and scale their ideas.
Role
Who you are
- A background in law, accountancy, compliance or tax
- Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS roles is a plus
- A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
- Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
- Excellent written and verbal communication skills and candidates who thrive when helping others
- Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus
- Motivated by both individual ownership and team success
- This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship
What the job involves
- As an SEIS Associate, you’ll be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors and give them the generous SEIS/EIS tax breaks many investors look for. Our team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK. You’ll work directly with founders to guide them through the application process and HMRC requirements but your impact doesn't stop there
- You’ll also play a hands-on role in building and improving the systems that power the experience:
- Refining our customer pipelines and workflows in our CRM (Hubspot)
- Creating scalable processes and playbooks
- Feeding directly into our product development by sharing insights, testing features, and shaping new tools
- Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers
- Guiding customers through the completion and submission of Advance Assurance applications
- Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
- Providing responsive, accurate support through HubSpot live chat, email, and Gmeet
- Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
- Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
- Helping develop content and training materials to scale our support across a growing customer base
- Providing feedback to shape the Advance Assurance product and support ongoing improvements
Application process
- Apply online
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Head of Customer Experience
- 30 min chat with the CEO
Salary benchmarks
Our take
Increasing numbers of startups are getting funded in the UK and all require legal help with their financing.
SeedLegals identified a big burning pain: no founder wants to handle a bad fundraising experience because of legals. Previously founders would have to pay a decent chunk of the money they've just worked hard to raise, but the SeedLegals platform has provided a step change in cost.
The focus on a very specific niche (startups) has meant they have built a very tailored product, and word of mouth within startups is strong.
While they primarily focus on helping companies with fundraising, they also offer additional services (e.g. option schemes), and they're in a strong position to expand their offering to other legal needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2019
$4.2m
SERIES A
Jul 2017
$1m
SEED
Total funding: $5.2m
Company benefits
- 25 days holiday (excl. bank holidays)
- Volunteer days - Up to 3 days per year
- Private healthcare and life insurance
- Private pension
- Hybrid working
- Learning, development and networking opportunities
- Share options. You’ll be eligible for the SeedLegals performance-based share option scheme
- Great offices with free fruit and coffee, overlooking the gorgeous gardens at Lincoln's Inn Fields
- £250 Working-from-home allowance to set up your home office
- Classpass
- Lunch is on us! Up to once a week (when in the office)
- Cycle to work scheme
- A extra day off for your birthday!
Company values
- We are driven by customer success
- We are committed to a growth mindset
- We invest and trust in each other
- We embrace diversity and cultivate inclusion
Company HQ
Holborn, London, UK
Leadership
Anthony Rose
(CEO)Serial entrepreneur, founded two businesses before (6tribes and Beamly) and launched BBC iPlayer
Laurent Laffy
(Chairman)Previously Managing Partner of Arts Alliance (VC Fund) and has a Harvard MBA
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