Partner Success Manager, Fluent
Retail Media
$90-100k
Customer acquisition platform
Job no longer available
Customer acquisition platform
201-500 employees
Job no longer available
$90-100k
201-500 employees
Company mission
To change the digital marketing industry through smarter technology and better economics.
Role
Who you are
- 3+ years Partnership or Client Success Management
- Experience managing a dedicated portfolio of clients- daily comms and roadmap for strategic goals
- Excellent communication and interpersonal skills via zoom, email, Slack (personable, accountable and grounded)
- Familiarity and comfort with technical concepts and troubleshooting (particularly tag managers, pixels, iFrames, JS, SDKs, etc.)
- Strong project management and time management skills
- Creative and agile thinker with the ability to drive success with, and communicate concepts cross-functionally between Sales, Tech, Product and External parties to accomplish OKRs
- Experience with, and enjoys data analysis and trends
- Operationally focused, with a knack for creating processes and finding optimizations and efficiencies
- Thrives in a start-up environment and is energized by quick pivots
- Interest in e-commerce, Retail Media Networks and consumer psychology a plus
What the job involves
- As a Partner Success Manager for adflow, you will leverage your relationship-building and marketing expertise—along with your analytical, communication, and interpersonal skills—to deliver exceptional client service, drive campaign growth, optimize performance, and conduct market analysis
- You will persistently champion and uncover the business needs of your Partners and troubleshoot how our offerings can grow our partnership and the adflow product
- You will be a key member of a quickly growing team specializing in acquiring Media Supply for adflow
- Adflow presents customers with relevant offers in a post transaction environment on 3rd party e-commerce sites
- It is prompted on the purchase confirmation page and matches consumers with relevant offers based on demographics and known purchase behavior
- Function as support for account management for adflow Publishers- support initially with all partners, then to own dedicated “portfolio” of partners after determined onboarding period; tasks include:
- Continued direct dialogue with each partner
- Weekly/ bi-weekly/ monthly calls, QBRs, partner objectives & KPIs
- Partner with Sales rep at a relationship level, but all day-to-day communications, tasks, reporting, forecasting, QBRs, etc., managed through PS
- Reporting insights and analysis
- Partner Onboarding-
- Project management of launch strategy for new Media sources, pre & post launch communication, call scheduling, build materials & specs, partnering with Ops to execute
- Collaborate with Sales team to outline KPIs, goals, milestones for partnership
- Serve as the voice of the Partner internally, advocating for needs & requests, sharing feedback, and success stories to drive product and customer service improvements
- Collaborate with cross-functional teams, including Sales, Marketing, Ops, Product and Finance to deliver a seamless customer experience and troubleshoot pain points
- Partner with Client Success and Data Science teams to maximize media mix and Partnership strategy based on key campaign & demographic insights
- Support with expanding opportunities, such as identifying and onboarding new placements with existing Partners
- Partner testing – collaborate on A/B creative strategy with Ops support to execute and find new creative wins
- Manage volume forecasting calendar with Finance, Client Success and Tech
- Partner with Product to present new product features, upgrades and solutions to Partners and drive adoption (where applicable)
- Manage monthly billing with Partners
Our take
Finding new customers used to be a slow and expensive process for businesses, but modern adverts are driven by data to efficiently target consumers and optimize the success of campaigns. However, creating such data-driven advertisement campaigns requires data frameworks and digital content creators to support them, resources that many businesses are unable to access.
Fluent provides a data-driven digital marketing platform for businesses looking to find new customers through advertising by leveraging data analytics, digital media properties and simple software integrations. The company achieves this by capturing first-party insights through consumers who are searching for new brands, using predictive modelling to match these audiences with relevant ad campaigns.
Whilst data-driven advertising is nothing new, Fluent has taken the unique angle of collecting first-party data from consumers who sign up to their digital media properties with the intention of finding personalized brand recommendations. This approach ultimately benefits both parties, helping brands to find new customers who are actively looking for their products or services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company benefits
- Health & Wellness: We want our people to be their best selves both on and off the clock. We try to make that easier by offering multiple health insurance plans, on-demand instructor-led fitness and meditation sessions, and mental health resources like real-time texting therapy.
- Work-Life Balance: Balance is the key to a happy workplace. We provide unlimited vacation days and flexible work schedules to reward our team for their hard work. We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.
- Rewards & Retirement: We acknowledge results and award our people for their persistent drive to succeed. Fluent offers competitive salaries and generous bonus/commission plans, in addition to a 401k employer match.
- Growth & Development: We encourage curiosity and provide our people with the tools and resources to learn and grow. From internal Fluent University courses and company-wide DEI workshops to corporate She Runs It memberships, we offer continuous opportunities for personal and professional development.
- Camaraderie & Fun: Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and monthly all-hands meetings. With our staff decentralized across North America, we love the chance to see each other in person but also connect virtually on initiatives such as DEI and giving back.
Company HQ
Battery Park City, New York, NY
Leadership
Ryan Schulke
(Co-Founder & CSO)Experience as Account Executive for Innovation Ads and MediaWhiz Holdings LLC, and Media Director for Clash Media US.
Matthew Conlin
(Co-Founder & CCO)Experience as Account Executive for Innovation Ads and Trancos, and was Director of Sales for Clash Media USA from 2007 to 2010.
Don Patrick
(CEO)Joined the company in 2018 as COO, becoming CEO in 2021. Is also a Managing General Partner at Natirar and was CEO at SenecaOne Finance.
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