Product Support Analyst, NYMBUS
$60-65k
Plus Annual Cash Bonus and Equity Options
Digital banking technology solutions
Be an early applicant
Digital banking technology solutions
201-500 employees
Be an early applicant
$60-65k
Plus Annual Cash Bonus and Equity Options
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- This role requires both technical expertise and strong communication skills to ensure seamless collaboration between software engineers, QA teams, product managers, and end users
- 3+ years in production support or application support within fintech, banking, or financial services platforms
- Strong understanding of core/online banking platforms, system integrations, and digital banking solutions
- Familiarity with payment systems including ACH, Wires, Bill Pay, Remote Deposit Capture (RDC), and Peer-to-Peer (P2P)
- Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or equivalent platforms
- Demonstrated technical proficiency, exceptional communication, and a customer-first approach to service delivery
What the job involves
- Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach
- Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus
- We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year
- You may be required at times to visit client sites or attend meetings at designated locations with your team members
- The Product Support Analyst will serve as the first line of technical support for internal teams and external clients, providing troubleshooting, analysis, and resolution of software-related issues
- Act as the primary point of contact for technical support requests related to software applications, tools, and platforms
- Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary
- Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements
- Monitor system performance, track incidents, and provide regular status updates to stakeholders
- Document technical issues, troubleshooting steps, and solutions in knowledge base systems
- Perform root cause analysis of recurring issues and recommend preventive measures
- Support software deployments, patches, and upgrades, including testing and validation
- Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards
- Provide technical guidance and training to users on system features, updates, and best practices
- Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable.
Nymbus is well positioned to keep building on this momentum as more banks and credit unions look for simpler, faster ways to modernize. Its growing list of partnerships, new features, and industry recognition show that it's not just keeping up with change but helping drive it. As the demand for seamless digital experiences continues to rise, Nymbus is likely to play an even bigger role in shaping how everyday banking works, making it easier for institutions to compete and for customers to manage their finances.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Subsidized Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company HQ
Downtown, Jacksonville, FL
Leadership
Jeffery Kendall
(CEO & Chairman)Jeffery is current a Member of the Forbes Finance Council and YPO. Prior to joining Nymbus in 2020, he was an Executive VP of North America at Temenos. He also spent over 8 years at Kony in various roles, including Executive VP & GM.
Jeffrey Fonda
(CFO)Prior to joining Nymbus in 2024, Jeffrey was the CFO at DotCom Therapy and a VP of Finance at Mortgage Cadence.
Ed Gross
(CPO)Ed joined Nymbus in 2020 as an SVP of Product Design, moving into the role of Chief Product Officer in 2025. Previously, he was a Senior VP of UX & Design at Temenos. He also spent over 8 years at Kony in various roles, including Senior VP of Product & UX.
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