Customer Success Manager, Localize
Operations
$80-95k
AI based operating system for real estate
Job no longer available
AI based operating system for real estate
101-200 employees
Job no longer available
$80-95k
101-200 employees
Company mission
To revolutionize the real estate industry by leveraging the latest technologies and partnerships to create the most inclusive and flexible operating system for real estate.
Role
Who you are
- Bachelor's Degree- Must
- At least 5 years in client/relationship management roles in a similar position
- Experience in post-sales in a B2B software company - a Must
- Experience in a SAAS-based product/Offering- Advantage
- Real estate & technology experience is a plus
- You are a strong communicator with exceptional listening, writing, and presentation skills
- You bring experience in upselling and retention of strategic clients
- You thrive in fast-paced environments, troubleshooting issues in real time and overseeing multiple tasks simultaneously
- You are detail-oriented, but never let perfect be the enemy of the good – you are unafraid of failure and have a “get it done” mentality
- You are a team player and a “people person” with strong emotional intelligence and empathy
What the job involves
- Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B vertical
- As a Customer Success Manager, you will supervise the daily operations of our customers while driving continuous improvement and growth of our B2B offering. You will provide world-class support, deepening our customer relationships and unlocking exponential customer value
- You will collaborate with marketing, business development, and product to ensure our processes align to meet our customers’ needs
- Proactively partner with your customer base so that they achieve maximum customer value
- Lead onboarding sessions and touchpoints to welcome new customers and maintain relationships
- Master localize product offerings, coach customers on our value, and increase customer adoption of our technology tools
- Achieve our engagement and retention KPIs
- Surface client feedback to internal teams to inform Product evolution
- Work closely with the VP of Customer Success to document best practices and strategically improve current processes
Our take
In the world of real estate, the search for the perfect property often overwhelms customers with a seemingly boundless array of choices. Estate agents and search engines present an extensive catalog of available properties. Yet, a significant shortcoming persists: these platforms rarely filter properties based on the individual preferences of their clients. Consequently, finding a home with specific qualities remains a challenging endeavor.
This is where Localize steps in, providing an online marketplace for the purchase and rental of real estate. What sets it apart is its unwavering focus on delivering a personalized experience that allows users to discover their dream home. Upon registering, users are prompted to outline their ideal home, specifying preferred attributes like a tranquil location, proximity to schools, or abundant shade. This valuable information enables the company to curate property listings tailored to each users' unique desires.
Recently, the company has expanded its operations into Washington, extending its commitment to delivering a personalized real estate experience to a broader geographical area. While the competition in the real estate market is fierce, Localize's approach of curating listings based on customers' dream home descriptions positions it as a standout choice in the quest for the perfect property.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2023
$9m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $99m
Company benefits
- Paid time off, plus paid volunteer and bereavement days
- Equity
- 401(k) employee contribution
- Medical, dental, and vision plans with no or low deductibles
- Flexible spending account (FSA) and health savings account (HSA)
- Life insurance and AD&D coverage paid by the company
- Pre-tax commuter benefits
- Citi Bike annual membership paid by company
- Access to midtown Manhattan office in a great eating area
Company HQ
Koreatown, New York, NY
Leadership
Amir Winstok
(Founder)Previously held Engineering roles at IDF and Marvell. Alongside Localize, they are the founder of carzone.
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