Customer Success Manager, Bowimi
£40-55k
2-3 days a week in office (London Bridge)
The platform thats is changing the game in field sales
Be an early applicant
The platform thats is changing the game in field sales
1-20 employees
Be an early applicant
£40-55k
2-3 days a week in office (London Bridge)
1-20 employees
Company mission
To bring field sales into the modern era through intuitive technology and actionable insights.
Role
Who you are
- 2+ Years’ Experience: Background in Customer Success or Account Management.
- Data-First Mindset: Highly comfortable with spreadsheets and working with data
- Relationship Driven: A confident, empathetic communicator who thrives on customer calls, conducting training sessions, and building relationships
- Strategy & Adoption: Focused on creating "Success Plans" that ensure customers are using the tool to its full potential
- Curious Learner: While you don't need to be a technical expert, you are tech-savvy enough to learn new software quickly and explain features simply to non-technical users
Desirable
- Experience within FMCG, Hospitality, or Food & Drink sectors is a bonus but not essential
- Experience using HubSpot or Power BI to build dashboards and insights is a plus, but not essential
What the job involves
- Implementation & Onboarding: Lead the transition from Sales to Success, owning system setup and onboarding journey to get brands up and running quickly
- Success & Retention: Work closely with clients to ensure Bowimi solves their specific problems, whether they are a small team challenger brand or a complex enterprise account
- Account Health: Proactively manage the customer journey to ensure long-term adoption, identifying "at-risk" accounts early and engaging them to secure renewals
- Feedback Loop: Identify feature gaps from customer queries to inform the product roadmap and improve platform stability
- Data Ownership: Manage client data imports and build PowerBI dashboards to provide deep visibility into their field sales performance
- CRM Integrity: Maintain CRM as the "Source of Truth," ensuring all client interactions and other data points are documented
- Product Support: Manage the support queue, troubleshooting and triaging bugs before escalating to Engineering
- Educational Content: Create and maintain a library of Knowledge Centre materials to empower users to master the platform
- Operational Scaling: Proactively identify manual bottlenecks in the customer journey and implement automation solutions to improve efficiency
- Cross-Functional Collaboration: Partner with Sales, Marketing, and Engineering to ensure a seamless experience for both prospective and existing clients
Application process
- 1. Initial video interview (30 mins)
- 2. 2nd stage task based interview
- 3. Final stage in person interview at London Bridge office
Salary benchmarks
Our take
Bowimi is a field sales platform designed to streamline operations for brands and agencies, especially in the food and beverage industry. With features like quick root planning, custom data capture, and personalised prospecting, it streamlines everything teams need to do in the field.
The platform is proving effective, with it helping teams save an average of 4 days of prospecting time, turning field sales into a high-performance operation. Boasting customers like Jimmy's Iced Coffee, Tenzing, Beavertown Brewery, and Oatly, it will be interesting to see how Bowimi continues to evolve and scale as they expand into new industries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 25 days holiday + bank holidays + Extra day off for your birthday
- Hybrid working model (3 days per week in our London office)
- Private Health Care through Vitality, including a huge range of free perks (more can be found here https://www.vitality.co.uk/rewards/)
- Fast learning curve with exposure to Customer Success, Product, and Ops
- A chance to grow into more technical or strategic roles over time and expose yourself to all areas of a fast growing scale-up
- Regular team socials including trips down to our other office in the beautiful city of Bath
- Lots and lots of free samples from our fantastic customers
- Regular team socials and activities
Company HQ
London, UK
Leadership
Dom Bowcock
(Co-Founder & CEO)Dom is the co-founder and CEO of Bowimi.
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