Operations Manager, Lime
+ Performance-based annual bonus and pre-IPO equity.
More information about location
Electric bike and scooter rentals
Open for applications
Electric bike and scooter rentals
1001+ employees
Open for applications
+ Performance-based annual bonus and pre-IPO equity.
More information about location
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Fluent German & English language skills
- 4+ years work experience in operations, consulting, engineering, or similar fields
- Demonstrated background in driving and executing operational excellence
- Knowledge of how a P&L functions
- Ability to understand metrics and KPIs and the levers to pull to drive results
- Knowledge of the location you support
- Comfortability working in a warehouse setting
- 1+ years people management experience attracting, developing and motivating warehouse staff
- Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
- Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
- Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
- Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
- Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
- Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
- Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role
What the job involves
- As an Operations Manager at Lime you are a market manager for the Berlin area
- You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want
- You are the voice of Operations to internal stakeholders and an internal collaborator
- You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market
- You will also maintain your markets P&L and you’ll manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best
- Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
- Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
- Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
- Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
- Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
- Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
- Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
- Create a positive, inclusive, and safe workplace where people genuinely want to work
Application process
- Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company values
- Win together: We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally
- Obsess about our customers: We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them
- Prioritize financial discipline: We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity
- Raise the bar: We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent
- Celebrate our differences: We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves
- Build great teams: We develop top talent because they are foundational to Lime's success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong trams
- See clearly, with optimism: We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything
- Challenge because we care: We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind
- Boldly commit: We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
People progressing
Joined in 2018 as a Data Analyst Intern before quickly becoming a Data Analyst. They left the company in 2020 but returned in 2021 as a Software Engineer.
Salary benchmarks
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Diversity, Equity & Inclusion at Lime
- Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences. They include; lime Able, Parents@lime, Womxn@lime, lime Pride, and more.
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