Onboarding Specialist, Cognism
German Speaker
2-3 days a week in office
International sales intelligence platform
Job no longer available
International sales intelligence platform
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To drive the next evolution of sales and marketing technology.
Role
Who you are
- Language Skills – Fluent in both English and German, with excellent written and verbal communication skills in both languages
- Customer-Facing Experience – 1+ years in a customer-facing or onboarding role, preferably in SaaS or tech
- Exceptional Communication – Skilled in both presenting and adapting your message depending on the audience
- Goal-Driven – Motivated by targets, with a drive to exceed onboarding, satisfaction, and adoption metrics
- Confident Presenter – Comfortable leading training for groups and engaging with senior stakeholders
- Adaptable & Proactive – Thrive in a fast-paced environment and always look for ways to improve the customer journey
- Tech-Savvy Problem Solver – Able to navigate technical topics, ask smart questions, and troubleshoot common onboarding issues
- Collaborative Mindset – You enjoy working with others and are a positive, inclusive team player
What the job involves
- As a fluent German speaking Onboarding and Training Specialist, you’ll be the first touchpoint for our customers after they’ve signed with Cognism
- Your job is to bring their onboarding journey to life—making it simple, engaging, and impactful
- From day one, you’ll guide new users through the platform, helping them set up key integrations, adopt best practices, and feel confident using our tools. You’ll play a huge role in shaping their first impression of Cognism and setting them up for long-term success
- Deliver Engaging Training – Lead interactive platform training sessions tailored to various user types, driving confidence and understanding from the start
- Drive Adoption – Support early usage and best practice implementation, ensuring customers gain quick wins and see value fast
- Simplify Complexity – Explain technical concepts clearly to users with varying levels of experience, including CRM and sales engagement tool integrations
- Improve Customer Satisfaction – Contribute to a world-class experience by resolving onboarding challenges and helping users hit the ground running
- Support Retention & Growth – Ensure a smooth start that drives product usage, customer stickiness, and sets up success for long-term renewals
- Handle Escalations – Confidently manage and de-escalate onboarding issues when needed, always aiming for a positive outcome
- Work Cross-Functionally – Collaborate with Account Managers, Implementation Specialists, and Customer Success Managers to ensure a seamless customer journey
- Meet Key Metrics – Achieve KPIs focused on time to onboard, training CSAT, efficiency, and customer activation milestones
Salary benchmarks
Our take
Cognism is a lead generation platform that provides clients with a SaaS solution that facilitates prospecting and improves conversions. According to Cognism, over 1.800 international businesses use its solution to drive new revenue, across industries such as marketing, HR, and technology.
The company differentiates itself through patented AI technology that delivers various data about leads to clients, helping them streamline the prospecting process. For example, Cognism provides clients with real-time company and people data and their AI technology identifies new business opportunities. Moreover, the solution easily integrates with all major CRM systems, which facilitates targeted communication strategies.
It also differentiates itself through its dedication to building a leading GDPR-compliant prospecting solution. The company's substantial funding has been primarily invested in international expansion across Europe, strengthening its position in the US, and improving its regulatory expertise in order to set the standard for data compliance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$87.5m
SERIES C
Mar 2021
$12.5m
LATE VC
Total funding: $129m
Company benefits
- Generous Annual Leave/ Paid Time Off (PTO)
- A day off for your Birthday!
- Great Maternity and Paternity packages
- Monthly Wellbeing Allowance
- Access to Spill – our slack integrated Wellbeing Service
Company HQ
Vauxhall, London, UK
Leadership
James Isilay
(CEO)Studied Information Systems Engineering at Imperial College London. Previously worked for 7 years at UBS Investment Bank, holding various positions such as Quantitative Developer, FX Derivatives IT Developer and Junior Exotic Options Trader.
Stjepan Buljat
(CIO)Previously worked for 10 years at ETNA, holding various positions such as IT Architect, R&D Team Leader and Product Development Manager.
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