Senior Business Operations Manager, Pomelo Care

• 5-7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations. Healthcare/health tech experience preferred but not required
• Strong analytical skills, with experience in forecasting, financial modeling, and data analysis to derive insights and drive decision making
• Strong operational mindset with a track record of designing, implementing, and scaling processes from scratch and reviewing metrics to understand operations performance
• Experience managing a team to deliver exceptional results, with a passion for supporting team members’ development and growth
• Exceptional written and verbal communication skills, with the ability to create compelling narratives, present data-driven insights clearly, and communicate with both executive leadership and frontline teams
• Excellent problem-solver who is comfortable navigating ambiguity and driving towards solutions
• Strong cross-functional business partner with a high degree of accountability. You follow through on the commitments and timelines that you share with other teams

Desirable

• You will build, optimize, and scale a best-in-class doula offering that delivers exceptional doula support to our members and outcomes for our members and partners
• Own the forecast for the doula services business, track performance against plan, and recommend strategic & operational improvements to optimize the P&L
• Manage a small team of doula operations and support professionals, managing the outcomes of their work and supporting their growth and development
• Work with the General Manager to set the strategic priorities, objectives, and key results for Pomelo’s doula line of business
• Rigorously review and report out on key performance metrics to direct operational focus and drive accountability against monthly and quarterly priorities
• Collaborate with Partnerships team to assess and price deals for strategic and economic value
• Partner with Customer Success team to project manage new health plan launches, ensuring that all operational steps are completed in an accurate and timely manner
• Streamline doula operations processes to reduce manual work and improve team efficiency
• Collaborate with team members from Revenue Cycle Management and Accounting to ensure that doulas are paid accurately and in a timely manner
• Review trends in doula issues and partner issues to inform where to improve operations and communications to better support doulas and health plan partners