IT Systems Administrator, Aero

• 5+ years of experience in IT engineering, systems administration, or a similar hands-on technical role
• Deep expertise in Google Workspace administration: security settings, device management, user lifecycle, and audit log analysis
• Experience with Apple device management (MDM, Apple Business Manager)
• Proficiency with Slack workspace-level administration
• Excellent written communication — able to draft clear, professional security advisories and onboarding documentation
• Based in the Los Angeles area and willing to work from the Van Nuys office 2–3 days per week

Desirable

• You will own and evolve the technology infrastructure that keeps Aero running — corporate cybersecurity, identity, device fleet, SaaS administration, and internal technical support
• As the company’s primary IT leader, you will operate as a senior individual contributor partnering with Leadership, People Ops, and Ground & Flight Operations
• This is not a ticket-queue role; we need someone proactive who can shape strategy and execute hands-on
• Administer Google Workspace as our core identity platform — user lifecycle, SSO, context-aware access, and audit logging
• Implement and manage device trust policies and conditional access rules
• Detect, investigate, and mitigate security events (phishing, account compromise, unauthorized device access), including coordinating company-wide communications with leadership
• Evaluate and operate security tooling: VPN, firewalls, antispam, and anti-malware
• Manage the full device lifecycle for MacBooks, iPads, iPhones, Windows machines, and peripherals: procurement, configuration, deployment, repair/replacement, and decommissioning
• Operate Apple device management (Apple Business Manager, MDM profiles and scripts, managed Apple IDs); publish applications and updates to device groups.
• Administer core business platforms including Slack, Asana, and Metabase enterprise subscriptions
• Evaluate third-party integrations and API access; review NDAs and access-level requirements for external agencies and vendors
• Partner with Finance to track software spend, analyze trends by department, and build the annual software budget
• Own user provisioning and deprovisioning across Google Workspace and all SaaS platforms
• Coordinate device shipments and tech onboarding emails (with setup instructions and tracking) for new hires alongside HR
• Maintain a unified inventory of company assets — devices and software licenses — tracking assignment, availability, and retrieval/decommissioning when employees depart
• Serve as the primary point of contact for internal tech support via Slack, email, or the ticket system: account access, password resets, email configuration, and app connectivity
• Manage shared mailboxes, service accounts, and Google Groups with appropriate security controls
• Troubleshoot Google authentication flows, app-specific access issues, and SSO integrations across the tool stack
• Design and maintain office network and security infrastructure: architecture, equipment procurement, configuration, and updates
• Create and maintain documentation that accelerates onboarding and resolves common issues