Technical Account Manager, Stripe
Terminal
$108.4-162.6k
OTE
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$108.4-162.6k
OTE
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements
- Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
- Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
- Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
- Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams
- Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements
- Practical troubleshooting skills for networking, device pairing, and cross-system payment flows
- Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills
- At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns
Desirable
- Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics
- Ideal experience in the payments industry
- Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes
- Some exposure to SQL for quick reconciliation or data checks is a plus
- Prior experience running pilots or short rollouts and handing off to longer-term operational teams
What the job involves
- Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments
- These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness
- You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support
- Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers
- Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting
- Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window
- Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope
- Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately
- Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome
- Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks
- Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments
- Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payment option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is extending its services to countries with vast customer potential, including Brazil, Japan and India. It is also partnering with OpenAI, the company behind ChatGPT - a win-win collaboration that is monetising OpenAI’s flagship products and at the same time enhancing Stripe with GPT-4, as it moves forward with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(CEO)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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