Senior Account Manager, Planet
Integrated digital payment services
Be an early applicant
Integrated digital payment services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver an exceptional share of shopper spend to our customers through our service, technology and people.
Role
Who you are
- The ideal candidate will be fluent in French and English
- With a strong understanding of hotel operations and hospitality technology
- Will bring a customer-first mindset focused on retention, growth, and strategic partnership
What the job involves
- We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region
- This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions
- Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams
- Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives
- Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings
- Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams
- Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value
- Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations
- Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence
Our take
Planet offers integrated digital payment services on a single platform, including acquiring, processing, digital wallets, VAT retfund, and currency conversion. The platform enhances the customer experience by simplifying complex payments, enablingseamless transactions in-store, on-site, or online.
At its core, Planet's centrally hosted transaction platform connects consumers, merchants, banks, and payment networks, offering tailored solutions for both established and emerging markets. The platform is embedded in its customers' busineses, allowing it to operate seamlessly with major global brands like Dolce & Gabbana, Gucci, and Worldpay.
Following its acquisition fo 3C Payment, Planet is combining services to provide a comprehensive range of payment solutions for the parking, retail, and hosptiality sectors. backed by strong investor slike Advent International and Eurazaeo, Planet is ready to continue growth and expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2009
$4m
EARLY VC
May 2008
$10m
GROWTH EQUITY VC
Total funding: $18m
Company benefits
- Growth and skills: We know that for some it’s about growing into more senior and exciting roles and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We will invest in you to keep your skills relevant and you motivated
- Flexible working: Work from home? Work in the office? Have family and life commitments that mean you want flexibility? We care about what you deliver, not where you work nor the hours you work. We offer the flexibility that suits you and your life
- Workplace diversity: We want our workforce to reflect the world we live in and the customers we serve. We are proud to support a culture of inclusion where everyone and anyone can bring their whole selves to work
Company HQ
Galway, Ireland
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