Product Manager, Totango
$130-155k
Salary shown for US. For Canada: $120,000.00 - $140,000.00 CAD
More information about location
Customer success platform
Be an early applicant
Customer success platform
101-200 employees
Be an early applicant
$130-155k
Salary shown for US. For Canada: $120,000.00 - $140,000.00 CAD
More information about location
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- 3-7 years of product management experience
- Proven experience in B2B SaaS and CRM technology. Experience in Post-Sales solutions is a plus!
- Strong experience and interest in AI tools and technologies. Tell us how you use AI or have shipped AI products!
- Demonstrated success in defining and executing product strategies for complex, multi-product portfolios
- You ooze enthusiasm, with a tendency to overcommunicate and engage with stakeholders at all levels (think managers all the way to C-level executives)
- A data-driven mindset with experience using analytics to inform product decisions and measure success
- Bachelor's degree in a relevant field
What the job involves
- We’re looking for a driven Product Manager to join our team and help shape the future of Totango’s platform
- You will play a key role in driving product innovation and cross-functional excellence—especially in how AI can transform the way our Engineering, Product, and Design (EPD) teams work together
- This is a unique opportunity for a product thinker who’s passionate about SaaS, experienced in building with AI, and excited to roll up their sleeves and work cross-functionally to deliver real customer impact
- Own the full product lifecycle for our highest-impact initiatives, shipping fast and often while ruthlessly prioritizing features that drive real customer outcomes
- Rally cross-functional teams around a shared vision, turning ambiguous customer problems into concrete features that actually move the needle for our customers
- Form strong but loosely held product opinions grounded in data, research, and customer feedback that can flex as new evidence is uncovered
- Deeply understand the needs and motivations of our customers to build differentiated product experiences that usher in the evolution of post-sales and customer success
- Ship AI-first features that enable true customer-led growth, transforming CS teams from support functions into growth engines that drive expansion through value realization, not just renewal through relationship management
- Partner with Engineering and Design to retire the waterfall approach everyone still uses despite claiming to be "agile," using AI to jump straight from user interviews to working prototypes that show rather than tell what we're building
- Challenge every assumption about how Customer Success teams work, using AI to reimagine workflows from first principles instead of just digitizing existing playbooks that were designed for a pre-AI world
- Drive rapid feature delivery with Engineering and Design, shipping opinionated features fast while using customer feedback to refine our product direction while maintaining high execution velocity
- Collaborate with Customer Success, Sales, and Marketing to support go-to-market efforts and ensure new features deliver measurable customer value
- Overcommunicate relentlessly so no one ever wonders what we're building or why, turning complex product decisions into clear narratives that get everyone rowing in the same direction
- Define key performance indicators (KPIs) to measure product success and guide decision-making
- Monitor product performance post-launch, using data and customer feedback to inform iterative improvements
- Regularly report on product progress, challenges, and key insights to the executive team
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $136.7m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve
Articles
Leadership
Keith Frankel
(CEO)Keith was Totango's Chief Product Officer when he became CEO. His previous positions included: CEO of Parative (acquired), CPO at Firecracker (acquired), HubSpotter (IPO), & Techstars mentor.
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