AI Business Analyst, Restaurant365
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- 2+ years of experience in business process analysis, operations analysis, IT systems analysis, or automation delivery
- Demonstrated experience delivering workflow automations and/or integrations (iPaaS experience strongly preferred)
- Strong requirements gathering, documentation, and stakeholder management skills, with the ability to communicate across technical and non-technical audiences
- Working knowledge of APIs, SaaS systems, data flows, and integration concepts (auth, webhooks, JSON, error handling)
- Practical understanding of LLM/AI concepts (prompting, retrieval, grounding, guardrails, evaluation) and how they apply to business workflows
- High attention to detail, strong judgment, and an ownership mindset
- Process thinking: ability to map workflows, identify bottlenecks, and design improvements
- Systems thinking: ability to understand end-to-end integrations and downstream impacts
- Customer orientation: strong empathy for end users and focus on measurable value
- Analytical rigor: ability to evaluate outcomes, monitor performance, and iterate
- Clear communication: concise documentation and structured updates to stakeholders.
Desirable
- Experience with Workato (recipes, connectors, triggers/actions, environments, deployment practices)
- Experience with Glean (knowledge sources, search/assistant experiences, agents, governance)
- Familiarity with enterprise SaaS commonly used in business operations (ERP, HRIS, ITSM, CRM, Finance systems)
- Experience with change management, training, and adoption strategies for new tools/processes
- Exposure to security and compliance practices for automation (least privilege, audit logging, data classification).
What the job involves
- Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation
- Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans
- Translate business needs into clear user stories, process maps, and solution designs. Agent & Automation Development (Glean + Workato)
- Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences
- Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems
- Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency
- Implement error handling, monitoring, logging, and alerting for reliability and operational support
- Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance
- Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions
- Create user documentation, runbooks, and enablement materials to drive adoption and self-service where appropriate. Governance, Security, and Compliance
- Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations
- Ensure solutions adhere to company policies for privacy, security, auditability, and change management
- Assist with risk reviews and participate in testing/validation of agent behaviors, including safe actions and escalation for sensitive tasks
- Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction
- Analyze performance and usage data to recommend improvements and prioritize enhancements
- Maintain a backlog of opportunities and continuously identify additional high-impact use cases
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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