Client Operations Intern, Live Nation
13 Week Summer Internship
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Currently enrolled in an accredited college, university or trade school
- Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request)
- Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred
- Must be 18 years or older and have junior standing or above
- Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays
- Be detail-oriented
- Eager to learn and be proactive with new tasks
- The ability to conduct yourself in a professional matter at all times
- The ability to learn and absorb at a fast pace
- High proficiency in MS Office, particularly Excel
What the job involves
- The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms
- Ticketmaster’s Field Support Operations team is in search of a highly motivated, organized and most importantly, enthusiastic student who is interested in interning within the heart of the live entertainment industry and being exposed to clients as varied as concerts, professional sports teams, university athletics, and performing arts
- As a Ticketmaster Client Operations intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry
- This internship is on the client support team within Ticketmaster, and will be focused primarily on the day to day operational support aspects of our wide client base
- As part of the team, our goal is to ensure quality support, product adoption and results for our clients
- Develop a client centric mentality
- Exposure to Salesforce CRM platform
- Exposure to client satisfaction and corporate metrics
- Understand ethics, compliance, and business conduct pertaining to the industry
- Understand time management requirements when working with individuals or clients/teams
- Understand how large companies function and communicate
- Insight into budgeting in regards to overtime and Travel/Entertainment
- Learning new Ticketmaster Product and learning from the staff in product adoption and training
- Monitor key product usage to assist in creation of area best practices
- Shadow and assist at a client box office to understand the inner operations of a venue
- Understand the needs of small & large clients, and why they are different or similar
- Learn how to apply operational skills and tactics towards events and onsales
- Assist with checking client event submissions and event changes
- Develop & observe presentation skills
- Learn operational/metric tracking techniques
- Understand and assist in the execution of event onsales or reports for clients
- Understand the necessity of detailed product analytics
- Develop competencies in planning management
- Work with our clients and staff to develop strong communication skills
- Major event support, to include assisting with venue access control
- Become familiar with ticketing software programs
- Gain substantial knowledge into Access Control and reporting programs
- Develop planning, organizational and time management skills
- Increase knowledge of computer skills and technology
- Develop team-based work competencies such as Accountability, Teamwork & Service Excellence
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
Salary benchmarks
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