Strategy and Operations Manager, Headway

• 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required
• Data is your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat
• You are a collaborator that proactively partners across teams while holding teams accountable for business results
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are a team builder that is passionate about growing and developing a team
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare

• As an Operations Manager, you will play an integral role in helping us lay the groundwork of Operations at Headway
• You’ll own and operate various workflows that support our primary clients
• You’ll be tasked with disambiguating complex problems, designing and implementing creative, data-driven solutions, and maintaining the systems that support Headway’s day-to-day operations and allow us to offer care to those who need it
• As part of your fulfillment of these tasks, you will work cross-functionally with engineering, product, and data to build the processes and products that allow Headway to succeed as a business, and you’ll collaborate with various teams across Headway on the implementation and iteration of scalable systems, including our payer, cx, and growth teams
• The ideal candidate will have previous experience driving outcomes within a complex problem space, creating efficient and scalable processes, and leveraging data to assess team success
• Additionally, this person should be passionate about working within a fast-paced, growing, and innovative environment
• Design and build foundations for a variety of 0-1 initiatives within the Operations function
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges
• Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs
• Build and manage a growing team to achieve these objectives

• Work from home opportunities

Total funding: $327m

1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.