Customer Onboarding Program Manager, Monta
Dutch Speaking
Salary: DKK35,000 - DKK41,000. Salary is benchmarked on Danish krone rates and may vary on further locations
Electric vehicle charging platform
Be an early applicant
Electric vehicle charging platform
201-500 employees
Be an early applicant
Salary: DKK35,000 - DKK41,000. Salary is benchmarked on Danish krone rates and may vary on further locations
201-500 employees
Company mission
To empower people and businesses to go (and stay!) electric.
Role
Who you are
- Minimum 2 years of experience in customer onboarding or similar roles in customer success where customer onboarding has been part of your daily work
- Being fluent in Dutch is a must have for this role plus being fluent in English and an additional language/s is a clear advantage
- High emotional intelligence, energy and empathy skills
- You are a team player who values receiving and is comfortable giving feedback as well as is happy to exchange ideas and be engaged in improving internal flows and processes
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues
- Strong analytical and goal-oriented mindset backed by at least mid level project management skills
- High level of technical acumen and the ability to learn fast and understand software solutions
- Growth mindset and thriving in an intense and high passed scale up environment
What the job involves
- We’re looking for talented Customer Onboarding Program Manager to join our Customer Success team
- As a Customer Onboarding Program Manager at Monta, you will be the architect of our customer's onboarding experience and will play a pivotal role in shaping the first impression new customers have of our product, ensuring a smooth transition from just getting onboard to successful product use
- You will be reviewing and optimising the current onboarding program for our enterprise and strategic customers
- You will be working with the Customer Success managers to manage the onboarding of the Customers
- You might be taking part in creating customer onboarding materials such as presentations and short videos in collaboration with our product and content marketing teams
- Developing strategies which help to decreasing Time-to-onboard
- Achieving high customer satisfaction score CSAT during onboarding
- Shortening the duration from the start to when customers experience their first AHA moment - Time-to-value
- Overseeing and managing the customer onboarding process
- Finding solutions for optimizing the customer onboarding and collaborating with other teams when needed to implement them
- Managing and conducting onboarding meetings, product tours and company presentations
- Understanding customer context and use cases, identifying milestones, and providing product information to best serve achieving them
- Educating customers and working with them to optimize their product setup for the quickest path to success
- Collaborating accross the organisation and creating a process to identify and eliminate roadblocks in the way of customers’ goals
- Providing materials to help customers learn best practices to better achieve their desired outcomes
Application process
- Please send us your application in English
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Recent funding invest further in R&D alongside expanding its partner network.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$82.4m
SERIES B
Sep 2022
$30.9m
SERIES A
Total funding: $133.9m
Company benefits
- Flexible work set-up - Have your preferred workspace and work schedule to fit your needs. We give you the flexibility to choose
- Parental leave - You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives
- We invest in you - We support Monteers with time and resources to attend conferences, start courses and even work on their own projects
- Travel to HQ 3 times a year - Everyone gets the chance to get together in Copenhagen 3 times a year - for our annual summer party, Christmas lunch, and one more surprise
- Monta’s own EVs - We want our Monteers to have the same experience we worked so hard to build. So, we have 2 available EVs in our HQ
- Pension & Health care plan - We want to take care of you now and until your career is over so we offer a pension and health care plan
- Sports & care - Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well
- CO2 offsetting - Starting in 2022, we offset 16 tons of CO2 for current and soon-to-be Monteers
- Gamified office - A joyful and entertaining working space could make all the difference between a person doing okay or thriving at work
Company values
- 😇 Trust & Transparency - Fuel trust, through transparency.
- 💪 Make it Happen - We make it happen with passion and purpose.
- 🎯 Create Impact - Explore the uncharted. Impact the future.
Company HQ
Østerbro, Copenhagen
Articles
Leadership
Casper H Rasmussen
(Co-Founder & CEO/CTO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder, Executive Vice President)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
Diversity, Equity & Inclusion at Monta
- Monta is committed to fostering a welcoming, diverse, and inclusive culture among all Monteers. This commitment aligns with our core values as a company. Our goal is to provide equal opportunities to all employees and job candidates. It is essential to us that every Monteer feels respected, valued, and empowered to perform their best in a fast-paced and high-performance environment.
- Hiring Process: -Avoiding gender-coded language. Using neutral words, or mix between female and male coded words. -Bias workshops for hiring managers, talent acquisition and c-level. This is also done to foster inclusivity. Diverse hiring panel to make sure the candidates have an experience with diverse people inside Monta.
- Meet the team initiatives: We have created the #coffee channel to make sure that all Monteers connect between each other, have time to talk and feel more included Monta by connecting with other Monteers.
- Benefits Alignment: We are continuously reviewing our perks and benefits across all countries are aligned as much as possible keeping DEIB at mind. Making sure that no matter your location, everyone has the same benefits and opportunities at Monta.
- Culture Week: We host a culture week during the year to share each others cultures, music, food, etc. This allows us to better understand each other and to share the excitement of each culture.
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