Customer Onboarding Program Manager, Monta
Dutch Speaking
Salary: DKK35,000 - DKK41,000. Salary is benchmarked on Danish krone rates and may vary on further locations
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
Salary: DKK35,000 - DKK41,000. Salary is benchmarked on Danish krone rates and may vary on further locations
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- Minimum 2 years of experience in customer onboarding or similar roles in customer success where customer onboarding has been part of your daily work
- Being fluent in Dutch is a must have for this role plus being fluent in English and an additional language/s is a clear advantage
- High emotional intelligence, energy and empathy skills
- You are a team player who values receiving and is comfortable giving feedback as well as is happy to exchange ideas and be engaged in improving internal flows and processes
- Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues
- Strong analytical and goal-oriented mindset backed by at least mid level project management skills
- High level of technical acumen and the ability to learn fast and understand software solutions
- Growth mindset and thriving in an intense and high passed scale up environment
What the job involves
- We’re looking for talented Customer Onboarding Program Manager to join our Customer Success team
- As a Customer Onboarding Program Manager at Monta, you will be the architect of our customer's onboarding experience and will play a pivotal role in shaping the first impression new customers have of our product, ensuring a smooth transition from just getting onboard to successful product use
- You will be reviewing and optimising the current onboarding program for our enterprise and strategic customers
- You will be working with the Customer Success managers to manage the onboarding of the Customers
- You might be taking part in creating customer onboarding materials such as presentations and short videos in collaboration with our product and content marketing teams
- Developing strategies which help to decreasing Time-to-onboard
- Achieving high customer satisfaction score CSAT during onboarding
- Shortening the duration from the start to when customers experience their first AHA moment - Time-to-value
- Overseeing and managing the customer onboarding process
- Finding solutions for optimizing the customer onboarding and collaborating with other teams when needed to implement them
- Managing and conducting onboarding meetings, product tours and company presentations
- Understanding customer context and use cases, identifying milestones, and providing product information to best serve achieving them
- Educating customers and working with them to optimize their product setup for the quickest path to success
- Collaborating accross the organisation and creating a process to identify and eliminate roadblocks in the way of customers’ goals
- Providing materials to help customers learn best practices to better achieve their desired outcomes
Application process
- Please send us your application in English
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$93.5m
SERIES B
Sep 2022
$35.1m
SERIES A
Total funding: $151.9m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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