Principal Customer Solutions Engineer, Unanet

• 7+ years of combined experience in accounting, finance and/or Unanet GovCon ERP
• 3+ years of Unanet or other project-based ERP experience preferred
• Understanding of basic accounting principles
• Team player who can work collaboratively with remote team members

Desirable

• Unanet is seeking a Principal Customer Solutions Engineer to be the strategic technical resource to ensure customers achieve their desired outcomes and understand how our product can help them solve business problems
• You will be responsible for establishing and nurturing extraordinary relationships with customers through demos and assisting with account reviews and discovery sessions
• As the Principal Customer Solutions Engineer, you will be the primary technical point of contact for multiple customers wanting to take their use of Unanet to the next level
• You will work alongside the Customer Success team to understand your customers’ business goals and objectives and translate those goals into clearly defined next steps
• To do this, you will apply your full breadth of product and industry knowledge to work with customers to optimize their operations with the latest Unanet functionality and integrations
• Communicate and Demonstrate Product Value: Articulate Unanet’s capabilities to customers through tailored demos and discussions that address complex business needs and highlight key features such as Multi-Currency, ACRN, Analytics, and more
• Drive Customer Success and Retention: Partner with CSMs on adoption, retention, upsell, and cloud conversion strategies; resolve customer issues and escalations with professionalism and urgency
• Support Strategic Accounts: Own and manage a book of Enterprise clients, including site visits, executive communication, and long-term relationship building to drive value and satisfaction
• Collaborate Across Teams: Assist with statements of work, service estimates, and cross-functional initiatives; contribute to internal process improvements and strategic growth projects
• Enable Team and Customer Knowledge: Lead product trainings, contribute to documentation in Confluence, and participate in weekly GovCon Office Hours to share best practices and insights
• Represent Unanet Externally: Attend industry events and serve as a brand ambassador, connecting with prospects and clients in the community
• Execute with Excellence: Prioritize and deliver work with speed, accuracy, and a commitment to exceptional service; take on additional responsibilities as needed
• In your first 30 days, you’ll immerse yourself in Unanet’s culture, product ecosystem, and customer engagement model
• You will build a foundational knowledge of our GovCon ERP platform, tools such as Salesforce and ChurnZero, and customer success workflows
• You’ll shadow demos, join customer calls, and begin understanding our most strategic accounts and their goals
• In your first 60 days, you’ll begin leading discovery sessions and contributing to product demos and strategic conversations with customers
• You’ll partner closely with CSMs on retention, adoption, and expansion opportunities, while also supporting internal efforts like solution documentation and knowledge sharing
• In your first 90 days, you’ll confidently serve as the primary technical resource for your book of customers, owning product conversations, helping solve complex business problems, and driving customer outcomes
• You will independently lead solution discussions, assist with SOWs, deliver strategic demos, and contribute to both customer satisfaction and internal process improvements