SMB Customer Success Manager, Cobalt
$94-117.5k
OTE
+ Equity plan
Penetration testing software provider
Open for applications
Penetration testing software provider
201-500 employees
Open for applications
$94-117.5k
OTE
+ Equity plan
201-500 employees
Company mission
To become the world's interface to the security workforce.
Role
Who you are
- We are looking for someone with a proactive mindset who can take ownership and be a builder
- 2+ years of work experience in Customer Success and/or Account Management
- A commercial, consulting mindset
- Project/program management experience
- Experience working with Salesforce
- Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
- Strong written and verbal communication
- Familiarity working with a large book of SMB level clients
- Prior experience working in a very detail oriented and analytical environment
- Prior experience closing sales deals and speaking with C-level executives
- Drive, no one needs to push you to excel; it’s just who you are
- Eagerness to learn, adapt, and perfect your work; you seek out help and put it to good use
- A strong desire to help and serve our customers: They win, so you win
What the job involves
- We are looking for a top Customer Success Manager to join our SMB team and help Cobalt's customers build and grow successful security testing programs
- The candidate will be interfacing with multiple external and internal stakeholders ranging from individual contributors to C-level executives
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, driving increased growth and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Build successful security testing programs for our customers
- Act as the voice of the customer internally to advocate customer’s needs
- Monitor day-to-day service execution and customer satisfaction
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Manage annual renewal process for customers to assure uninterrupted product use
- Work to identify and/or develop upsell opportunities
- Program manage account escalations
- Interface with internal and external stakeholders ranging from individual contributors to C-level executives
- Team directly with Sales to build a great customer experience
Our take
Cobalt is a penetration testing platform providing PtaaS to significantly improve the efficiency and deliverability of penetration testing. The company is working to transform a multi-billion dollar industry that is set to grow in value as vulnerabilities become an increasing liability. Usefully for Cobalt, this applies across smaller and larger businesses alike, as the use (and protection) of data becomes increasingly important across all scales.
Its approach, using a curated marketplace of 400+ highly vetted ethical hackers, is pioneering in an industry typically hobbled by inefficient practices. Existing services tend to deliver a PDF list of vulnerabilities at the end of a testing period. Cobalt delivers results in real-time, integrated into the client’s existing environment.
In an age where hacker tech is continuously and rapidly developing, a service allowing companies to match this with continuous (as opposed to periodic) pen-testing will no doubt prove a vital and attractive tool.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2020
$29m
SERIES B
May 2018
$5m
SERIES A
Total funding: $36.5m
Company benefits
- Equity plan
- 401k matching for retirement savings plan
- Paid parental leave
- Flexible PTO, to support work life balance from anywhere in the US, UK, and Germany
- Monthly WFH stipends for equipment, lunches, wellness and learning & development
- Work directly with experienced senior leaders
- Make your mark in the rapidly expanding PtaaS space
- Join an award-winning “best workplace” and fast growing team
- Medical, dental and life insurance benefits
Company HQ
South Beach, San Francisco, CA
Leadership
Sonali Shah
(CEO)Joined Cobalt as CEO in 2024. They are a seasoned Business Leader with more than 20 years of experience scaling high-growth businesses across the cybersecurity landscape.
Lisa Matherly
(CMO)Joined Cobalt as CMO in 2023. They have over 2 decades of experience in B2B Marketing and Cyber Security. Prior to Cobalt, they spent most of their career at McAfee, Intel, and 3Com in various leadership roles across Marketing, Customer Service, and Sales.
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