Technical Support Specialist, Papaya
€25-30k
+Equity
2+ days a week in office (Norrsken Barcelona Impact House)
Platform to source, run and mange electric vehicles
Be an early applicant
Platform to source, run and mange electric vehicles
1-20 employees
Be an early applicant
€25-30k
+Equity
2+ days a week in office (Norrsken Barcelona Impact House)
1-20 employees
Company mission
Papaya's mission is to enable the electrification of commercial fleets in Europe by connecting fleet operators and service providers in one platform.
Role
Who you are
- You have experience in a customer-facing role, ideally in a SaaS startup
- Tech-savvy and excited about learning new software and tools
- A creative problem-solver with a passion for crafting user-focused solutions
- Thrive in a fast-paced, startup environment and aren’t afraid to wear multiple hats
- Highly organised, detail-oriented, and excellent at multitasking
- Strong communicator who loves working with people
- Fluent in English (bonus points for Spanish or any other language!)
What the job involves
- As a Technical Support Specialist, you’ll be at the forefront of delivering outstanding customer experiences, fully owning the customer support function. You’ll become an expert in our platform, solve customer challenges, and help shape our product by working closely with product managers and engineers
- This role will give you a solid foundation to grow into more senior customer-facing, product or technical roles as Papaya scales
- Be the go-to expert: Develop a deep understanding of the Papaya platform to provide top-tier assistance to customers
- Own customer queries: Manage inbound questions via email, chat, and video calls with professionalism and efficiency
- Troubleshoot like a pro: Solve technical and product issues, keeping customers updated on progress through our ticketing system (Freshdesk)
- Shape the future: Analyse customer feedback, identify trends and collaborate with Product Managers and Engineers to improve the product
- Test and validate: Partner with the product team to test new features and ensure a seamless rollout
- Train and empower: Host training sessions for customers and maintain up-to-date learning materials
- Streamline support: Create, refine, and automate support processes to boost efficiency and response times
- Measure success: Track and report on key customer support metrics to ensure we’re delivering world-class service
Our take
Electric vehicles (EVs) are beginning to see mainstream adoption, not just by private customers but across the deliveries sector too. Given the increased consumer focus on environmentally friendly consumption, we’re likely to see more businesses look to adopt the technology. This could spell good news for Papaya, who is developing a fleet management system specialising in EVs for last mile deliveries.
The company’s platform aims to centralise all aspects of fleet management, from the supply of vehicles to insurance, riders, and maintenance. This is a progression of existing EV fleet management services like those offered by Geotab and Driivz, for example, who focus predominantly on monitoring only charge and location. It more closely approximates Fleetio, but for electric instead of fuelled vehicles.
Whilst Fleetio may well expand to cover EVs more generally (it would be foolish not to), Papaya may be winning a critical headstart in making them its primary focus. Last mile delivery is anticipated to continue growing substantially alongside eCommerce and on-demand deliveries, as are the associated issues (noise, pollution, energy consumption). EVs are touted as a strong solution to which many service operators will pivot, and Papaya has positioned itself to ride the wave.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
26% female employees
Company
Employee endorsements
Challenging work
"As we rethink the way the mobility and logistics industries operate, innovation becomes imperative, and we are continually confronted with novel..."
Funding (1 round)
May 2022
$3.8m
Total funding: $3.8m
Company benefits
- Everyone gets a meaningful equity stake in the company
- Our holiday policy is 25 days, plus public holidays
- Flexible hours - work around your commitments
- Remote working
- Company events
- Salary Sacrifice e-bike subscription
- Learning and Development annual budget
Company values
- Move fast: Done is better than perfect.
- Be passionate and purposeful: Deeply care about everything we do.
- Strong opinions loosely held
- We win and lose together
- Have fun: Enjoy the ride!
Company HQ
Hackney, London, UK
Articles
Leadership
Renato Serra
(CTO)Has held software developer positions at Vodafone, Hailo, and progressed to Lead Senior roles at Deliveroo and Babylon Health.
Santi Ureta
(CEO)Set up and ran logistics at Dija before heading up their product team, building consumer apps and software to support operations. Previously worked for Orkestro and Deliveroo.
Salary benchmarks
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