Account Executive, Healthtech-1
3-5 days a week in office (Stratford, East London)
Unlocking access to NHS primary care
Open for applications
Unlocking access to NHS primary care
21-100 employees
Open for applications
3-5 days a week in office (Stratford, East London)
21-100 employees
Company mission
To build the front door of UK healthcare. A place where every appointment is instantly bookable, and patients are navigated to the right place first time using AI. 26% of England use our registration software, and 20% of London now use Bookable Search to help new patients book an appointment with registration. Our latest product Bookable Navigator is designed to automatically book appointments for existing patients.
Role
Who you are
- Bias to action - fearless with getting on the phone, bias to action, takes rejection well
- Storyteller - High quality and persuasive incredible communicator internally and externally
- Outcome driven - focus on the big picture and business goals
- Coach-ability - strong internal communication, be able to take on feedback and adjust plan
- Tech savvy - understand the stack; Attio etc
- Team player - low personal ego, brings happy conflict, and improves ways of working
- Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed)
- Hard working - will go above and beyond to unlock access to healthcare
- Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy
- Creative - looks beyond the past and present, looking for new high impact opportunities
- 2 years of sales experience
- Worked in a fast paced startup environment
What the job involves
- We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time
- We’re going to create a world where every appointment is transparent and bookable, starting in General Practice
- We're the team to do this - We were previously ranked 8th fastest growing startup in UK and 33rd fastest in Europe
- Now, we are hiring a Senior Growth Specialist to help us get in front of more practices
- Your core focus will be on full cycle sales from lead generation to closing and onboarding practices
- You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups
- Everyone works in pairs to own a geographic patch
- We work in pairs because we believe it encourages peer learning and healthy team culture
- Progression works across three dimensions:
- Closing bigger deals (larger ACV)
- Selling more advanced products
- Training/ coaching other members of the team
- This is a place to do your life’s best work
- 🎯 Goal expectations
- Our mission is to unlock access to healthcare
- You will contribute by increasing appointment supply
- This is achieved through selling more products to more practices
- Objective 1: Convert new practices
- You will own a geographical patch and do everything it takes to get at least 10 live practices a week
- You will hone your craft until you achieve a 70% demo-to-sign rate (demo conversion rate) and a 90% sign-to-live rate (funnelling)
- You will represent the voice of Healthtech-1 and take pride and care in every interaction with practices
- Objective 2: Generate leads
- You will create and implement high impact lead gen strategies (e.g. cold calling, email campaigns, events, field sales, referrals, etc.)
- You will generate high quality leads using storytelling, data, and research
- You will fill a personal calendar of demos
- Objective 3: Improve team performance
- You will improve team processes on a weekly basis
- You will bring happy conflict in a loving way, no artificial harmony
- You will help the team aim for a stretch target of 15 practices live per person per week
- You aim to delight practices in every interaction and leave practices with a great impression of Healthtech-1 regardless of if they buy or not
- You fully own:
- Your live practices target
- The quality and effectiveness of your outbound campaigns
- The GTM strategy for your geographic patch
- You co-own:
- The enrichment of your lead list
- Keeping the CRM tidy and updated
- Booking demos (shared responsibility with Junior Growth Specialists)
- You influence (but do not own):
- The way we invest in and deliver inbound campaigns
- Product direction via closing the customer feedback loop
- You do not own:
- Account management
- Product roadmap
- ICB (enterprise) deals
- By day 30: Train up, earn trust and get moving 🏃
- Learn the main concepts
- Practice personas
- How a practice works
- The NHS system
- Our products
- Build empathy for the NHS through direct exposure
- Spend a few days as a GP practice receptionist to understand our customer deeply
- Stretch goals, complete some admin!
- Process documents
- Complete a triage form
- Serve a patient
- Call a patient
- Present your Old World to the team
- Learn the healthtech-1 style, then develop your authentic style
- Watch a demo from each AE
- Watch 10 demos
- Listen to team mate’s cold calling (1 hour with each AE)
- Reflect, summarise and share your style with your manager
- Demo, close and onboard practices
- Independently deliver demos
- All activity well documented in CRM
- Delivered demos at high throughput (assuming you have the leads)
- KPIs:
- 🎯 10 practices live
- 🎯 Conversion rate for registrations >50%
- 100 lead gen touch-points a week, using at least 3 channels
- Proactively report on pipeline activity and health (activity, conversion, results, duration)
- Average sign to live <4 weeks
- No early churns
- By day 60: Full speed and consistent results 🏎️
- You’ve high team, product, company knowledge
- <1 support ask per 5 practices
- You’re competent at completing the full life cycle
- 100 lead gen touch-points a week, using at least 5 channels
- 30 practices self-generated and live in total
- You’re having team level impact
- Created 5 support / growth articles
- Delivered a knowledge share
- You’ve helped a team member debug a problem
- 🎯 20 practices live a month
- 🎯 Conversion rate for registrations >60%
Application process
- 15min fit check
- Take home assessment (2-3 hours)
- 45min CV interview
- 2-day paid work trial at our offices
- Principles interview with the founders
- Offer and references! 🥳
Salary benchmarks
Our take
The NHS is one of the few totally publicly-funded healthcare services in the world, and has treated millions of people since 1948. However, growing pressures from an ageing population, higher patient expectations and the after-effects of the pandemic are having a negative effect on the system’s ability to serve patients with the care they deserve.
A major factor in the NHS’s struggles is the time its staff and patients spend on administrative tasks, such as patient registration, which is what Healthtech-1 hopes to address. The company develops automation tools that it describes as the "front door" of UK healthcare. In short, it has developed a single platform where patients can instantly find the service and location that suit their needs and seamlessly book an appointment in the process. Utilising the power of AI, Healthtech-1 is building critical booking infrastructure, making healthcare accessible and simple for patients and clinicians across the UK.
The company boasts support from NHS Digital as well as Innovate UK and Y-Combinator, and is clearly targeting a valuable problem. With its patient registration product now live across 26% of NHS GP Practices, and its second product, Bookable Search, now used by over 20% of London, it's no surprise that in 2025, Sifted named it the 8th fastest-growing startup in the UK. It will be interesting to see how Healthtech-1 can further support the NHS moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$3.7m
SEED
Sep 2023
$0.5m
SEED
Total funding: $4.8m
Company benefits
- 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
- 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
- 💪🏼 Hybrid location policy. We highly prioritise in-person communication and currently have a 4:1 arrangement (Wednesday is our WFH day).
- 📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
- 🥗 Health and fitness budget of £60 per month
- 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
- 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
- ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. Last year we went surfing in France. This year we went to San Francisco and Mallorca!
- 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success!
- 🧘♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate.
- 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations.
- ⛵️And of course, an adventure of a lifetime!
Company values
- 🚀 Do your life's best work
- 💙 Care deeply
- 🏋️♀️ Work hard
- 🤝 Be your word
- 💬 Trust in radical truth and transparency
- 🥳 Find the fun
Company HQ
London, UK
Articles
Leadership
Peter Huang
(Co-Founder & Head of Product)Venture Catalyst & Co-founder at twenty--twenty, and Community Manager at London Innovators. Former Product and Growth Lead for Perfocal.
Raj Kohli
(Co-Founder)NHS Clinical Entrepreneur, and Patient Experience Lead at First 4 Health Group. Previously Venture Catalyst and Co-founder at twenty--twenty as well as Portfolio Strategy and Growth Lead for Perfocal.
People progressing
Olly has a background in edtech and policy, and also previously started his own business. He started as a Growth Specialist (AE) at Healthtech-1, and was soon promoted to Growth Lead!
Andy did CS at Oxford and started his career at Microsoft. He was promoted from Software Engineer to Head of Engineering!
Diversity, Equity & Inclusion at Healthtech-1
Peter Huang (Cofounder)
- Our company values are drawn from deep cultural and familial values. As a result, our employees have a strong mix of cultural backgrounds including Indian, Chinese, Japanese, Korean and more. Raj and I are always finding the balance between different cultures, to bring out the best of each and every person who joins us.
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