Account Executive, Healthtech-1
SaaS
The automation platform for NHS staff
Be an early applicant
The automation platform for NHS staff
21-100 employees
Be an early applicant
21-100 employees
Company mission
We exist to help make the NHS the most advance healthcare system in the world by automating repetitive processes, starting with the first touchpoint: new patient registrations.
Role
Who you are
- Bias to action - fearless with getting on the phone, bias to action, takes rejection well
- Storyteller - High quality and persuasive incredible communicator internally and externally
- Outcome driven - focus on the big picture and business goals
- Coach-ability - strong internal communication, be able to take on feedback and adjust plan
- Tech savvy - understand the stack; Attio etc
- Team player - low personal ego, brings happy conflict, and improves ways of working
- Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed)
- Hard working - will go above and beyond to unlock access to healthcare
- Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy
- Creative - looks beyond the past and present, looking for new high impact opportunities
- 2 years of sales experience
- Worked in a fast paced startup environment
What the job involves
- We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time
- We’re going to create a world where every appointment is transparent and bookable, starting in General Practice
- We're the team to do this - We were previously ranked 8th fastest growing startup in UK and 33rd fastest in Europe
- Now, we are hiring a Senior Growth Specialist to help us get in front of more practices
- Your core focus will be on full cycle sales from lead generation to closing and onboarding practices
- You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups
- Everyone works in pairs to own a geographic patch
- We work in pairs because we believe it encourages peer learning and healthy team culture
- Progression works across three dimensions:
- Closing bigger deals (larger ACV)
- Selling more advanced products
- Training/ coaching other members of the team
- This is a place to do your life’s best work
- 🎯 Goal expectations
- Our mission is to unlock access to healthcare
- You will contribute by increasing appointment supply
- This is achieved through selling more products to more practices
- Objective 1: Convert new practices
- You will own a geographical patch and do everything it takes to get at least 10 live practices a week
- You will hone your craft until you achieve a 70% demo-to-sign rate (demo conversion rate) and a 90% sign-to-live rate (funnelling)
- You will represent the voice of Healthtech-1 and take pride and care in every interaction with practices
- Objective 2: Generate leads
- You will create and implement high impact lead gen strategies (e.g. cold calling, email campaigns, events, field sales, referrals, etc.)
- You will generate high quality leads using storytelling, data, and research
- You will fill a personal calendar of demos
- Objective 3: Improve team performance
- You will improve team processes on a weekly basis
- You will bring happy conflict in a loving way, no artificial harmony
- You will help the team aim for a stretch target of 15 practices live per person per week
- You aim to delight practices in every interaction and leave practices with a great impression of Healthtech-1 regardless of if they buy or not
- You fully own:
- Your live practices target
- The quality and effectiveness of your outbound campaigns
- The GTM strategy for your geographic patch
- You co-own:
- The enrichment of your lead list
- Keeping the CRM tidy and updated
- Booking demos (shared responsibility with Junior Growth Specialists)
- You influence (but do not own):
- The way we invest in and deliver inbound campaigns
- Product direction via closing the customer feedback loop
- You do not own:
- Account management
- Product roadmap
- ICB (enterprise) deals
- By day 30: Train up, earn trust and get moving 🏃
- Learn the main concepts
- Practice personas
- How a practice works
- The NHS system
- Our products
- Build empathy for the NHS through direct exposure
- Spend a few days as a GP practice receptionist to understand our customer deeply
- Stretch goals, complete some admin!
- Process documents
- Complete a triage form
- Serve a patient
- Call a patient
- Present your Old World to the team
- Learn the healthtech-1 style, then develop your authentic style
- Watch a demo from each AE
- Watch 10 demos
- Listen to team mate’s cold calling (1 hour with each AE)
- Reflect, summarise and share your style with your manager
- Demo, close and onboard practices
- Independently deliver demos
- All activity well documented in CRM
- Delivered demos at high throughput (assuming you have the leads)
- KPIs:
- 🎯 10 practices live
- 🎯 Conversion rate for registrations >50%
- 100 lead gen touch-points a week, using at least 3 channels
- Proactively report on pipeline activity and health (activity, conversion, results, duration)
- Average sign to live <4 weeks
- No early churns
- By day 60: Full speed and consistent results 🏎️
- You’ve high team, product, company knowledge
- <1 support ask per 5 practices
- You’re competent at completing the full life cycle
- 100 lead gen touch-points a week, using at least 5 channels
- 30 practices self-generated and live in total
- You’re having team level impact
- Created 5 support / growth articles
- Delivered a knowledge share
- You’ve helped a team member debug a problem
- 🎯 20 practices live a month
- 🎯 Conversion rate for registrations >60%
Application process
- 15min fit check
- Take home assessment (2-3 hours)
- 45min CV interview
- 2-day paid work trial at our offices
- Principles interview with the founders
- Offer and references! 🥳
Salary benchmarks
Our take
The NHS is one of the few totally publicly-funded healthcare services in the world, that has treated millions of people since 1948. However, growing pressures from an ageing population, higher patient expectations and the after-effects of the pandemic are having a negative effect on the system’s ability to serve patients with the care they deserve.
A major factor in the NHS’ struggles is the amount of time its staff spend on administrative tasks, which is what Healthtech-1 hopes to address. The company develops automation tools for repetitive tasks, such as patient registration, that free up healthcare workers to spend more time on treatment and care.
The company boasts support from NHS Digital as well as Innovate UK and Y-Combinator, and is clearly targeting a valuable problem. With its new patient registration product now live in over 500 NHS GP Practices, and its second product launched, it will be interesting to see how Healthtech-1 can further support the NHS moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$3.7m
SEED
Sep 2023
$0.5m
SEED
Total funding: $4.8m
Company benefits
- 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
- 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
- 💪🏼 Hybrid location policy. We highly prioritise in person communication and currently have either a 3 days in the office and 2 days working from home arrangement.
- 📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
- 🥗 Health and fitness budget of £60 per month
- 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
- 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
- ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote.
Company values
- 📣 Amplify others
- 🥳 Find the fun
- ☝️ Simplify the complex
- 💬 Trust in radical truth and transparency
- 🤌 Obsess over the quality of your craft
- 💪 Be an owner
- 🧠 Be both a teacher and a student
Company HQ
London, UK
Articles
Leadership
Peter Huang
(Co-founder & Head of Product)Venture Catalyst & Co-founder at twenty--twenty, and Community Manager at London Innovators. Former Product and Growth Lead for Perfocal.
Raj Kohli
(Co-founder)NHS Clinical Entrepreneur, and Patient Experience Lead at First 4 Health Group. Previously Venture Catalyst and Co-founder at twenty--twenty as well as Portfolio Strategy and Growth Lead for Perfocal.
People progressing
Growth Specialist at Healthtech 1. Automating painful admin so NHS staff can focus on what matters - patients.💙
Diversity, Equity & Inclusion at Healthtech-1
Peter Huang (Cofounder)
- Our company values are drawn from deep cultural and familial values. As a result, our employees have a strong mix of cultural backgrounds including Indian, Chinese, Japanese, Korean and more. Raj and I are always finding the balance between different cultures, to bring out the best of each and every person who joins us.
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