Manager of SMB Onboarding, Pearl
AI-powered dentistry solutions
Be an early applicant
AI-powered dentistry solutions
201-500 employees
Be an early applicant
201-500 employees
Company mission
To deliver AI solutions that elevate the global standard of care in dentistry.
Role
Who you are
- Experience: 4+ years of experience in customer onboarding, implementation, or technical project management within a SaaS or healthcare technology environment
- Leadership: 2+ years of direct people management experience, with a proven track record of managing teams to hit strict performance metrics and SLAs
- Data-Driven Mindset: Strong analytical skills with experience building dashboards and leveraging data to isolate process bottlenecks and predict customer reversals
- Change Management: Demonstrated success in refining messy or legacy processes, enforcing system compliance, and driving accountability across a remote team
- Tools: High proficiency with CRM and implementation tracking software (e.g., HubSpot, Salesforce, Gainsight, Zendesk, Jira)
- Communication: Exceptional leadership and communication skills, with the ability to balance strict accountability with empathetic coaching
What the job involves
- Pearl AI is seeking a data-driven, accountability-focused Manager, SMB Onboarding to lead our implementation team through our next phase of growth
- In this role, you will transition the team into a high-performance unit by owning the strategic outcomes of the onboarding lifecycle. You will drive success through operational accountability, rigorous metric oversight, and process optimization
- Your core mandates will be to improve overall onboarding outcomes, drastically reduce time-to-value (onboarding times), and own/minimize the reversal metric from onboarding
- You will manage a team of Onboarding Specialists and work in lockstep with the Manager of Customer Success and the Manager of CS Operations as your core partners in strategy, collaborating closely to align onboarding goals with broader customer retention initiatives and operational scale
- On a daily operational level, you will partner with our Onboarding Team Lead, who serves as the team's primary subject matter expert and technical resource
- While the Team Lead continues to guide daily technical execution and peer mentoring, you will own the people management, strategic direction, operational bottlenecks, and ultimate performance of the department
- Operational Leadership & Accountability
- Drive Outcomes: Manage and develop a team of Onboarding Specialists, establishing a culture of high performance, clear accountability, and continuous improvement
- People Management: Conduct performance reviews, manage career development tracking, handle resource capacity planning, and own the hiring and scaling strategy for the team
- Strategic Partnership: Partner closely with the Onboarding Team Lead to leverage their deep product expertise, aligning their technical guidance with your operational and behavioral goals for the team
- Metric & Process Ownership
- Velocity & Efficiency: Analyze, optimize, and streamline the onboarding journey to significantly reduce implementation times and accelerate customer time-to-value
- Retention & Quality Assurance: Define and own the reversal metric from onboarding, identifying root causes for early churn or stalled implementations, and implementing preventive strategies
- KPI Management: Establish, track, and report on key performance indicators (KPIs) including throughput, customer health scores during onboarding, time-to-live, and team capacity
- Cross-Functional Collaboration: Act as the strategic bridge between Onboarding and Product, Engineering, Sales, and Support to remove institutional blockers and advocate for tools that automate or simplify the deployment process
Our take
There is an inconsistency in dentistry on how dental issues are diagnosed. Traditional methods rely heavily on a dentist's judgement, making it hard to ensure truly accurate results. This can lead to incorrect or missed diagnoses, affecting patients' care and trust in dental professionals.
To tackle this, Pearl uses advanced AI technology that helps dentists read X-rays more accurately and consistently. Its AI tools provide real-time assistance by offering clear, data-driven insights for better diagnoses that can be communicated more effectively to patients.
Its technology is approved for use in over 120 countries and is recognized as one of TIME's best Inventions. Strong backing fuels Pearl's plans to further develop its AI tools and expand its impact worldwide, with features like 3D disease detection.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$58m
SERIES B
May 2019
$11m
SERIES A
Total funding: $69m
Company benefits
- Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
- Ongoing learning: We want our team members to grow with us, so we invest whenever there's a chance to expand an employee's skill
- Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
- Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
- Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours
Company HQ
Norma Triangle, West Hollywood, CA
Leadership
Ophir Tanz
(Co-Founder & CEO)Previously the founder and CEO of GumGum, an applied computer vision company focused on the media sector. They also co-founded Mojungle and Fluidesign.
Cambron Carter
(Co-Founder)Former CTO of the company. Previously the Director of Engineering and Computer Vision at GumGum. Prior to that, they were a self-employed Computer Vision Engineer, developing algorithms for firms.
Kyle Stanley
(Co-Founder)Founder of Light Side Dentistry and Speaker at the Digital Dentistry Institute. Previously worked in the Adjunct Faculty in Dental Morphology Function and Esthetics at Herman Ostrow School of Dentistry. They were also the VP of Clinical Affairs at GumGum.
Share this job
View 11 more jobs at Pearl