Manager of Billing & Revenue Operations, Recorded Future

• This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment
• 7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology
• 3+ years of people management experience or team leadership experience
• Strong Order to Cash & Revenue Accounting experience
• Strong experience with NetSuite and Salesforce
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills

Desirable

• Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale our billing and revenue accounting processes across a global customer base
• This hybrid role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing and revenue outcomes, while also overseeing collections and ensuring efficient cash realization
• You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure processes are scalable, audit-ready, and aligned with business growth
• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation
• Lead and own month-end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary
• Perform and review contract analyses under ASC 606, including assessment of performance obligations, variable consideration, SSP allocation, and pricing changes
• Stay current on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as needed
• Serve as the primary billing-to-revenue liaison, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting
• Act as a key escalation resource for revenue accounting, process, and deal-related issues across the Company's products, pricing, and non-routine transactions
• Support annual SSP analysis and allocation for multi-element arrangements in partnership with the Director of Revenue Accounting
• Manage deal review and pre-booking validation by flagging billing structures that may impact revenue recognition outcomes
• Own and continuously improve billing, AR, and Revenue processes to driving scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments
• Ensure billing, AR, and Revenue processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements
• Lead, mentor, and develop a high-performing team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

• Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager