Director of Sales Operations, SmarterDx

• The ideal candidate has experience supporting enterprise B2B sales teams in a high-growth SaaS or healthcare technology environment and can move seamlessly between executive-level strategy and hands-on execution
• 10+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, GTM Strategy, Business Operations, Finance, or a similarly analytical operating role
• Experience directly supporting enterprise B2B sales teams, preferably in SaaS, healthcare technology, data, AI, or revenue cycle management
• Strong command of Salesforce, including opportunity management, pipeline reporting, dashboards, forecasting, sales stages, and CRM governance
• Advanced analytical skills with deep proficiency in Excel or Google Sheets; experience building models for forecasting, capacity planning, pipeline conversion, quota planning, and sales productivity
• Demonstrated ability to build executive-ready reporting and translate complex data into clear business insights
• Strong understanding of enterprise sales processes, including pipeline generation, qualification, forecasting, deal inspection, renewals, expansions, and sales-to-CS handoffs
• Exceptional attention to detail and a high bar for data quality, process discipline, and operational rigor
• Strong communication and stakeholder management skills, with the ability to influence cross-functional partners and executive stakeholders

Desirable

• We are seeking a highly analytical and commercially minded Director, Sales Operations to lead core sales operations functions across forecasting, pipeline management, GTM analytics, CRM governance, sales process design, and planning
• This role will serve as a strategic operating partner to Sales, Finance, Customer Success, Marketing, Product, and Executive Leadership
• Sales Operating Rhythm & Forecasting:
• Own and improve the sales operating cadence, including forecast calls, pipeline reviews, opportunity inspection, and executive revenue reporting
• Partner with Sales Leadership to drive forecast accuracy, pipeline discipline, deal progression, and accountability across the sales organization
• Develop forecasting models that incorporate stage progression, historical conversion rates, deal inputs, sales cycle timing, and rep-level performance
• Translate commercial performance data into clear narratives for leadership meetings, board materials, and strategic planning discussions
• Pipeline Management & Sales Process:
• Define, document, and enforce sales process standards, including opportunity stage definitions, exit criteria, required fields, close date hygiene, and pipeline governance
• Monitor pipeline health by segment, product, seller, source, and stage to identify gaps in coverage, quality, and execution
• Drive cross-functional alignment around lead handoffs, opportunity creation, sales-to-CS transitions, renewals, expansions, and customer lifecycle visibility
• GTM Analytics & Commercial Insights:
• Build and maintain core sales performance reporting, including bookings, pipeline generation, conversion, win rate, sales cycle, average deal size, rep productivity, quota attainment, and pipeline coverage
• Partner with Finance and Commercial Strategy on annual planning, quota setting, capacity modeling, bookings targets, and revenue forecasting
• Create scalable dashboards and reporting packages for sales leaders, individual contributors, and executive stakeholders
• CRM Governance & Systems Enablement:
• Serve as a business owner for Salesforce sales processes, partnering with GTM Systems to ensure CRM configuration supports the commercial motion
• Define business requirements for Salesforce enhancements, dashboards, automations, data quality controls, approval workflows, and sales productivity tools
• Drive CRM adoption and data hygiene through clear expectations, enablement, reporting, and accountability
• Planning & Cross-Functional Execution:
• Support territory design, account segmentation, quota modeling, sales capacity planning, and coverage strategy
• Partner with Deal Desk, Finance, Legal, Marketing, Customer Success, and Product to improve end-to-end commercial execution
• Bring structure to ambiguous business problems, drive stakeholder alignment, and translate strategy into scalable operating processes