Senior Business & Data Analyst, Lloyds
Infrastructure Backup & Recovery
£59.9-66.5k
+ an annual performance-related bonus and Share schemes including free shares
More information about location
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£59.9-66.5k
+ an annual performance-related bonus and Share schemes including free shares
More information about location
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Demonstrable experience handing technical complexities around migration, replacing legacy platforms, and cutover of backup solutions
- Prior experience implementing operating model migration and data clean up
- Experience in customer journey design, process mapping, business and data analysis techniques
- Proficiency in agile delivery tools (e.g., Jira, Confluence)
- Strong communication, stakeholder management, and problem-solving skills
- Ability to work independently and collaboratively, managing priorities and driving outcomes
- Experience operating within robust control environments, aligning with risk and governance frameworks
- Passion for delivering customer-centric solutions and improving customer outcomes
- Exposure to operational resiliency, backup, vaulting or other data safeguarding topics
Desirable
- Familiarity with financial services products, payments, digital assets, or emerging technologies
- Previous experience working within financial services or within a heavily regulated environment
- Prior experience in implementing a new backup platform and migration/cutover of applications to a target platform
- Interacting and working closely with LBG’s offshore team
What the job involves
- We have a fantastic opportunity for a Senior Business & Data Analyst to join our Backup and Recovery Team to deliver technically complex projects
- We're looking for a Senior Business & Data Analyst to play a pivotal role in complex product and process development
- This is an opportunity to work closely with Product Owners, a new Private Cloud team, and cross-functional colleagues
- Together, you will understand, measure, and orchestrate customer journeys
- The Senior Business & Data Analyst ensures that customer needs remain central to all journeys, driving continuous improvement and effective integration across business functions, technology, and data
- Independently understand, design, and map end-to-end customer journeys (internal and external), integrating insights from data, processes, and systems
- Lead on customer journey and process mapping (e.g., using Visio or similar tools)
- Interpret complex detail and data, incorporating them into migration, cutover approaches, and customer treatment strategies
- Continuous Improvement & Optimisation
- Continually evaluate journey effectiveness from both customer and business perspectives
- Display a continuous improvement mindset, identifying and implementing enhancements to customer journeys and business processes
- Promote customer-centricity and positive values within the team
- Consider opportunities to optimise or automate backup tool migration processes
- Coordinate and build alignment across teams and functions to ensure seamless customer experiences
- Work closely with integrators, product owners, and third-party suppliers to manage complex dependencies, planning, and delivery
- Facilitate resolution of conflicting views and manage complex stakeholder relationships
- Ensure the complex landscape in which the Backup & Recovery Lab operates is reflected in the analysis and engagement activity that is performed
- Demonstrate complex data analytical capability, understanding the role of data in customer journeys and migrations
- Use data tools (e.g., Excel; SQL desirable) to implement controls and ensure safe, accountable data use
- Support technology and process integration, especially in complex migration or transformation contexts (e.g., finance, payments, digital assets)
- Exhibit capability to manage large, complex datasets to drive informed decision making
- Develop and maintain effective stakeholder relationships, communicating plans and progress clearly
- Translate complex customer requirements into actionable product deliverables
- Influence without authority, working collaboratively within cross-functional teams
- Produce simple, consumable outputs (e.g. via complex datasets) that drive clear outcomes and can stand-up to close scrutiny
Application process
- End Date: Monday 05 January 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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