Mid Market Account Executive, Gladly
East
+ Stock options
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
+ Stock options
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We are in search of a Mid-Market Account Executive who has a proven track record of building strong pipelines and rapidly closing business
- Our ideal candidates have experience hunting for prospective customers, creating outreach strategies, and identifying the highest ROI opportunities to exceed your quarterly targets.
- We also look for candidates who are self-directed, apply a consultative approach, and excel in setting and surpassing customer expectations
- Our Mid-Market AE’s understand the demands of an early stage company and works with the team in a collaborative, problem solving manner
- AE’s that thrive at Gladly have strong execution skills, are strategic, and have a strong passion for customer success
- Experience selling cloud based SaaS products from C-level to individual and team stakeholders
- Proven track record of consistently meeting and exceeding sales quotas
- Ability to provide a demo and help prospects to understand our product value and differentiators
- Ability to demonstrate flexibility and comfort in fast-paced sales environment
- Direct sales experience with SaaS solutions
- Excellent verbal and written communication skills
- Team player with collaborative personal style
- An entrepreneurial mindset; startup experience highly preferred
- Integrity and ethics are critical
- Inquisitive, thorough problem solver
- Highly motivated, smart risk taker
- Adaptable to changing market conditions and customer requirements
- Balanced approach to problem solving between analytical and intuitive
What the job involves
- In this role, you’ll dedicate 75% of your time to outbounding efforts
- Prospect, develop, and close new customers
- Achieve and exceed prospecting, business development, and sales goals
- Owning your success and book of business
- Driving revenue in a team selling environment with partners, BDR’s, and marketing
- Present our value proposition to executive level prospects
- Uncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationships
- Collaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocity
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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