Product Manager, Justworks
People Experience
$127-142.5k
2+ days a week in office
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$127-142.5k
2+ days a week in office
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You have a keen intuition for customer needs, risk management, and commercialization
- Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams
- Minimum of 2 years of product management experience in a modern technology business
- A complete understanding of the craft of product management and strong curiosity to level-up your functional skill set
- A strong commitment to problem-solving, you are capable of breaking down complex problems for team execution against business needs
- A willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects
- Deep user empathy and a high bar for user experience
- Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning
- Prior experience working in a highly regulated domain (e.g. fintech or healthcare) is a plus
What the job involves
- As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments)
- As a Product Manager at Justworks, you’ll spend the majority of your time executing against well-defined problem sets
- Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value
- You’ll be in high learning mode, obsessing over the needs of our customers, soaking up how the Justworks Product team conducts its work and be expected to execute on all the basic skills of product management with active coaching from your manager
- As you gain a richer understanding of our customers and business model, you’ll be involved in increasingly complicated bodies of work
- The Lifecycle Mission Team is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy
- We build and scale systems that handle our increasing set of customers and their growing needs across increasingly stratified workforces
- Responsibilities:
- Ensure timely delivery of assigned work and ship to the highest standard of quality
- Demonstrate ownership for the products you build and understand their impact through direct customer feedback
- Actively hone your knowledge of the PDLC, from discovery through delivery and iteration
- Develop user-centered insights across personas on our platform through research, testing and interviews and synthesize findings into clear, actionable problem statements
- Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
- Drive customer-focused solutions for administrators and employees that enhance their experience while improving operational efficiencies for Sales and Customer Success
- Contribute to team problem-solving and actively support or facilitate team processes and ceremonies
- Investigate and prioritize issues/bugs and develop technical knowledge with guidance from engineering partners
- Take on opportunities beyond core responsibilities to support product strategy and drive impact
- As a Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
- Business insight - applying knowledge of business and the marketplace to advance the organization’s goals
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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