Senior Manager of Product Management, Riot Games
Player Support
$196.9-275.2k
+ Incentive compensation + Equity
Player-focused game development platform
Be an early applicant
Player-focused game development platform
1001+ employees
Be an early applicant
$196.9-275.2k
+ Incentive compensation + Equity
1001+ employees
Company mission
To be the most player-focused game company in the world.
Role
Who you are
- 8-12 years of product management experience in customer support, with a record of leading agile teams to deliver exceptional outcomes
- 4+ years of experience managing Product Managers in a dynamic environment
- Proven success in shipping impactful customer or player-facing features within the gaming industry
- Strong ability to translate technical needs into product requirements, and rally teams toward creating best-in-class user experiences
Desirable
- Passion for crafting end-to-end experiences that exceed player expectations
- Skilled at breaking down complex problems, analyzing data, identifying business opportunities, and implementing solutions
- Agile/Scrum certification
- Experience supporting a live game environment
What the job involves
- As the Senior Manager of Product Management for Player Support, you will lead a team dedicated to shaping the holistic support experience for our games
- Working closely with Product, Technology, and Operations, you will define and execute the roadmap that brings this vision to life
- You will lead a team of Product Managers and Producers, overseeing intake, prioritization, and execution to ensure that every player-facing feature is ready for launch and optimized for continuous improvement
- This role is central to Riot's mission of providing seamless, player-centered support across every title, globally
- Enhance Player Experiences: Elevate the player support experience across all Riot Games titles and regions by prioritizing quality and operational excellence
- Strategic Partnership Management: Build and maintain strategic relationships with game teams and other Riot departments to integrate customer-facing features and capabilities
- Champion the Player Voice: Act as the advocate for players and support operations, ensuring that both launch success and ongoing improvements align with player needs and expectations
- Lead and Develop Talent: Hire, coach, and grow a high-performing, diverse team of Product Managers and Producers, with a focus on long-term career development and fostering a culture of innovation
- Drive Operational Excellence: Achieve OKRs and maintain high service levels across player journeys, embedding a culture of operational rigor in every player interaction
- Provide Strategic Insights: Lead business reviews (weekly, monthly, and quarterly), keeping players at the forefront while driving excellence across support channels
Our take
Riot Games has grown into one of the world’s most prominent online and mobile game developers, due in large part to the success of its 2009 flagship title League of Legends which hosts just under seventy million users every month.
Riot is riding the wave of online gaming growth, having made a well timed switch from PC-only into mobile-based gaming, as capitalising on the rising popularity of esports, with the League of Legends World Championships one of the most watched events in the space.
However, adding further titles to its resume will be key to building on its success, as League of Legends was its only offering for the best part of a decade. Since being acquired by Chinese tech giant Tencent in 2011, the company has grown significantly in Asian markets, opening its Shanghai Game Studio in 2021 and expanding its China Game Studio Group in 2022. These two hubs will help Riot Games make further inroads in a country where PC gaming is already huge and continues to grow.
Regardless of League of Legends' success both online and in live arenas, the company nevertheless experienced a round of layoffs internationally that amounted to 11% of its workforce. Pair that with legal troubles in 2024 concerning the company’s partnership with now bankrupt crypto exchange FTX, and Riot Games appears to be in a period of transition. Thanks to the strength of its gaming products, however, Riot will no doubt maintain a comfortable position within the gaming world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2009
$8m
SERIES C
Jul 2008
$7m
EARLY VC
Total funding: $15m
Company benefits
- We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children
- Life insurance, parental leave, plus short-term and long-term disability coverage are also available
- Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations
- Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games
Company values
- Player experience first
- Dare to dream
- Thrive together
- Execute with excellence
- Stay hungry, stay humble
Company HQ
Sawtelle, Los Angeles, CA
Articles
Leadership
Brandon Beck
(Co-Chairman)Having studied at the University of Southern California, they worked as a Management Consultant at Bain & Company. they left this role in September 2006 to co-found Riot Games, where they served initially as co-CEO.
Marc Merrill
(Co-Chairman)After a degree at the University of Southern California, they worked as a U.S. Bank Analyst and a Manager of Advanstar Communications. They co-founded Riot Games with Brandon in September 2006, alongside being a Principal of NaHCo3 since 2016.
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