Senior User Experience Designer, Invoca
$117-175k
+ Stock Options and bonus
More information about location
AI-powered conversation intelligence platform
Be an early applicant
AI-powered conversation intelligence platform
201-500 employees
Be an early applicant
$117-175k
+ Stock Options and bonus
More information about location
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- We're looking for someone who is passionate about user-centered design and enjoys the challenge of transforming complex tasks into intuitive and accessible interactions, making ease of use a core strength of our platform
- A Strong Design Portfolio: Your portfolio showcases your interaction design thinking and high-fidelity visual UI design skills, particularly for web applications. We're keen to see your process and how you've solved complex problems
- Experience in Software Design: Significant experience (5 or more years) designing SaaS or Enterprise software products (preferably web applications), or comparable experience from an agency setting
- Broad UX Skillset: Experience across various phases of UX, including user research, concept development and validation, information architecture, interaction design, usability testing, data visualization, UI design and production, and a commitment to accessibility standards
- Navigating Complexity: A proven ability to understand and improve technically complex workflows as an integral part of a cross-functional team
- Design System Familiarity: Experience using and contributing to a design system and pattern library to create consistent and efficient user interfaces
- Clear and Collaborative Communication: The ability to articulate design decisions clearly and diplomatically, fostering positive and productive relationships with peers and team members
- Strategic and Detail-Oriented Approach: A thoughtful balance of focusing on strategic goals, key objectives, and the finer details, all aimed at best serving customer needs
- Proficiency in Design Tools: Comfort and capability with Figma, and an openness to exploring other tools as our needs evolve
- A Curious and User-Focused Mindset: Genuine curiosity and a passion for creating excellent products, understanding people, and crafting outstanding user experiences
What the job involves
- Our Product & UX team is a collaborative group dedicated to creating industry-leading call intelligence solutions
- We partner closely with customers, fellow team members across business and engineering, and external partners
- In this role, you'll play a key part in shaping new user experiences and refining existing workflows within our sophisticated call intelligence SaaS platform
- You'll connect with a variety of stakeholders – including prospective and current customers, engineers, product managers, and customer success managers – to deeply understand their needs and champion the best possible product experience
- This role reports to the Director of User Experience and offers a fantastic opportunity to make a tangible impact
- Collaborate and Innovate: Partner directly with one or more agile scrum teams to design and deliver valuable new features and improved workflows that address real customer challenges
- Understand and Advocate for Users: Engage in learning about customer needs through various research methods, develop and present experience concepts, validate these ideas with users, and work alongside your product and engineering colleagues to bring them to life
- Bring Designs to Life: Clearly communicate and validate your design solutions using a range of methods, such as wireframes, flow diagrams, interactive prototypes, and high-fidelity mockups, to support development efforts
- Elevate Our Design Practice: Work alongside UX peers to continuously enhance our design processes, share knowledge, refine our methods, and deepen our collective understanding of our users
- Shape Our Design System: Help improve and maintain our design system, ensuring a consistent and cohesive user experience through the thoughtful application of UI patterns and components
Application process
- Applicants: Please provide a link to your portfolio and password, if required
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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