Site Reliability Engineer, CentralReach

Data Products

$135-160k

AWS

Python

Bash

Linux

Snowflake

Kinesis

Mid and Senior level

Remote from US

Autism & IDD care technology

Job no longer available

Autism & IDD care technology

201-500 employees

HealthcareB2BLearningMental healthSaaS

Job no longer available

$135-160k

AWS

Python

Bash

Linux

Snowflake

Kinesis

Mid and Senior level

Remote from US

201-500 employees

HealthcareB2BLearningMental healthSaaS

Company mission

To provide the leading software and services platform to help children and adults diagnosed with autism and related IDDs – and those who serve them – unlock potential, achieve better outcomes, and live more independent lives.

Job

Company

Role

Who you are

If you have a passion for cloud infrastructure, reliability, automation, and technology in general, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome operational and technical challenges of all shapes and sizes, have excellent interpersonal skills and a sense of humor, and enjoy rolling up your sleeves and jumping in, then read on!
3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations, with hands-on responsibility for AWS environments
Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics
Hands-on working knowledge of AWS services used by the role, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account operational practices
Good understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and troubleshooting application-to-service connectivity
Experience supporting Snowflake connectivity and deployment processes, including diagnosing access and network issues and coordinating changes across multiple environments
Experience with scripting and operational automation using tools such as Bash or Python; familiarity with CI/CD and Infrastructure as Code practices is highly desirable
Experience with monitoring, logging, alerting, incident troubleshooting, and creating practical operational documentation and runbooks
Well-organized and self-motivated, with strong multi-tasking skills and a positive, professional approach to working across technical and non-technical teams

What the job involves

We are looking for a passionate Site Reliability Engineer (SRE) to join our team!
You will be a trusted partner responsible for reliable deployment and daily operation of cloud infrastructure and data-platform connectivity across a growing set of autism and IDD care software solutions
As a key member of the Engineering team, you will take ownership of supporting several AWS accounts and their Linux-based workloads and managed services, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, and security groups
You will also support Snowflake account connectivity and deployment processes, working closely with developers, data engineers, security, and other technical and non-technical partners to keep environments secure, available, and ready for change
Support deployment, configuration, and daily operations across several AWS accounts and the Linux servers and workloads running in those environments
Administer, monitor, and troubleshoot Amazon S3 buckets, AWS Glue jobs, Amazon Kinesis streams, AWS PrivateLink connectivity, security groups, and related AWS networking and access dependencies
Investigate and resolve infrastructure incidents, deployment failures, service interruptions, and connectivity issues, with a focus on restoring service quickly and preventing recurrence
Maintain and improve repeatable deployment and operational processes for AWS infrastructure and workloads through automation, version-controlled configuration, and clear runbooks
Support secure connectivity to Snowflake accounts, including troubleshooting network paths, private connectivity, endpoint configuration, and environment-specific access issues
Support and improve Snowflake deployment processes across environments so that configuration and platform changes are consistent, reviewable, and reliable
Collaborate closely with application engineering, data engineering, security, and other teams; contribute to daily stand-up meetings and document operational procedures, known issues, and recovery steps

Our take

Running any care practice can be difficult, with practice management, billing, analytics, and other back-office tasks leaving less time for workers to provide the best possible care. Whilst software platforms have been designed in recent years for healthcare clinicians to automate admin and leave workers with more time for their patients, these do not tackle the nuances associated with running an Autism and IDD care practice.

CentralReach provides Autism and IDD care software and services to care practices, offering its products to enterprises, small practices, special education departments, and neurodiversity employers. The company's products include tools for practice management, billing, autism and IDD learning management, and precision teaching, all of which are measured to drive performance through analytics.

Whilst care practice management platforms are nothing new, existing solutions generally focus on clinical or home care, whereas CentralReach has identified the need for a bespoke solution for Autism and IDD care providers. The company claims that by providing tools for the end-to-end care process, care providers can optimize the effectiveness of their care through data whilst minimizing admin.