IT Intern, Firework

Salary not provided

The pay for this role is $20.00/hour

macOS

Windows

Zendesk

JIRA

San Francisco Bay Area

Office located in San Mateo, CA

Video-based eCommerce platform

Be an early applicant

Video-based eCommerce platform

201-500 employees

FintechB2CRetailB2BEnterpriseMarketplaceMarketingContentVideoeCommerce

Be an early applicant

Salary not provided

The pay for this role is $20.00/hour

macOS

Windows

Zendesk

JIRA

San Francisco Bay Area

Office located in San Mateo, CA

201-500 employees

FintechB2CRetailB2BEnterpriseMarketplaceMarketingContentVideoeCommerce

Company mission

To revolutionize commerce for people and brands through the power of human connection.

Job

Company

Role

Who you are

Currently pursuing a degree in Information Systems, or a related field
Basic understanding of Windows/macOS operating systems, networking fundamentals, and office productivity tools
Prefer familiarity with ticketing systems (e.g., Jira, Zendesk)
Strong problem solving skills and a passion for technology
Excellent communication, teamwork, and customer service skills
You are team-oriented, a self starter, empathetic, and no ego

What the job involves

We are seeking a part-time, self-motivated, and tech-savvy IT Intern to join our IT team and gain hands-on experience in system support, hardware/software troubleshooting, and network maintenance. This internship is a great opportunity to learn in a dynamic, fast-paced global start-up environment while contributing to real business needs as a team
Primary responsibility is providing first level technical support to users – network connectivity, hardware and software issues, and resource availability
Prepare and configure all new and rechecked equipment for inventory storage or assignment to new/existing staff
Perform routine network requests such as resetting passwords, assist in creation of new users, assist in email / security group maintenance
Participate and assist in IT inventory tracking, equipment audits, and asset tagging
Continuously support the review of global IT processes and procedures to ensure security and scalability
The role is part-time at approximately 20 hours per week in the San Mateo office

Our take

Live-streamed shopping has long been popular in China. In 2020, the first 30 minutes of Alibaba’s Singles’ Day presales campaign on Taobao Live generated an impressive $7.5 billion in total transaction value. Firework is helping to bring these kinds of video-based eCommerce experiences to a Western audience with a smart commercial strategy.

Originally launched as a standalone social platform featuring swipe-able web stories, Firework made a strategic shift towards a more streamlined B2B model. It now provides services to partners by granting them access to its video technology infrastructure, enabling them to effortlessly launch diverse and interactive shippable videos on their respective websites. The outcome of this pivot has paid off, with Firework emerging as the leading global platform of its kind.

The real money in shoppable videos is ultimately live-streamed experiences, which are still not landing for American audiences. Despite this, Firework’s more complete offering, including the ability to directly collect consumer data and learn about a shopper’s behaviour, means that American brands are giving the startup business ahead of this anticipated cultural shift.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 7 rounds)

May 2022

$150m

SERIES B

Mar 2021

$55m

SERIES A

Total funding: $270.3m

Company HQ

Downtown, San Mateo, CA

Leadership

Vincent Yang

(Co-Founder & CEO)

Previously founded EverString which was acquired by ZoomInfo. Before that, worked as an Investment Manager at Summit Partners and before that as an Analyst in J.P. Morgan's Investment Banking team.

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