Junior Account Manager, OKX
Institutional, EMEA
Cryptocurrency trading app
Be an early applicant
Cryptocurrency trading app
1001+ employees
Be an early applicant
1001+ employees
Company mission
To eliminate financial barriers, evolve the global economy, and change the world for better.
Role
Who you are
- The ideal candidate will have strong operations and technical ability; ideally possessing some trading knowledge as well
- Exceptional Communication Skills: We seek individuals who can seamlessly navigate between written and verbal communication channels, adeptly handling high volumes of chats and phone calls while maintaining professionalism and clarity. Proficiency in English as working language and preferably an additional language to converse with our diverse client-base
- Proactiveness & Learning Agility: In order to keep abreast with the ever evolving landscape, you will need to proactive absorb and assimilate new pieces of information to carry out tasks independently. Whether this is product-driven, commercial awareness or a feature request, the ability to understand, evaluate and contextualise is paramount
- Relentless Attitude and Critical Thinking: The ability to understand the core of any issue and then tackle through to resolution, is critical in ensuring we deliver the optimal client experience
- Customer-Centric Mindset: The ideal candidate should possess a strong commitment to providing unparalleled support to our clients. This entails not only prompt responses but also a dedication to delivering accurate, valid, and comprehensive information to address their queries and concerns effectively
- Data-Analytical Expertise: Experience with conducting data analysis, dashboard development and experience managing large data sets would be advantageous. Similarly, proficiency in SQL or Python would be a plus
- Problem-Solving Attitude: We value individuals who thrive in resolving customer issues promptly and efficiently. From account-related inquiries to API concerns, you should demonstrate a knack for diagnosing problems, providing clear explanations, and implementing solutions effectively
- Adaptability and Teamwork: In a dynamic environment, adaptability and teamwork are key. We value candidates who can adapt to evolving processes and collaborate effectively with team members to deliver exceptional customer service consistently
- Willing to commit to working on a shift schedule, and including weekends at times but not exceeding 5 days per week
What the job involves
- We are seeking a Junior Account Manager to join our team
- The primary responsibilities of this role include providing exceptional customer-centric service to clients, providing internal support to the team and collaborating with cross-functional teams
- This position provides an excellent opportunity to become a Senior Account Manager in the future
- Work closely with Senior Account Managers to support clients, leveraging your operational and technical expertise to proactively anticipate, determine and recommend solutions to meet clients' needs and/or resolving issues surrounding the platform and products we offer
- Handle a high volume of client enquiries and attend calls as and when required
- Provide exceptional support to clients by ensuring timely responses and delivering accurate, valid, and comprehensive information
- Resolve time sensitive client service issues, including complex queries such as API, product, liquidity or account-related matters. All in an efficient and timely manner
- Build strong relationships with our existing institutional clients and drive revenue through thorough understanding of our platform and the products and services we offer
- Notify clients about major upcoming changes to products and features
- Work collaboratively across departments to troubleshoot client issues, take action on client feedback and resolve client pain-points
- Take responsibility for organising, taking meeting notes and following up with stakeholders
- Provide rotational weekend and holiday coverage as and when needed
Our take
While cryptocurrency holds the promise of freedom in personal finances and the possibility of large financial rewards through trading, it can be intimidating to get started. OKX, a long-standing crypto currency exchange, exists to solve that problem, removing the knowledge barriers to cryptocurrency trading with an easy-to-use, all in one platform.
OKX is one of the larger cryptocurrency exchanges, though it is a bit smaller than the market leaders Binance and Coinbase Exchange. Where it shines is in the sheer range of its services which are designed to be versatile enough for any user, ranging from a crypto exchange to NFT and decentralized finance investment products. With a reputation for security and reliability, it has a userbase of over 50+ million active accounts in over 180 countries.
OKX is using its structural position in cryptomarkets to help support the entire sector, announcing a market recovery fund to protect crypto firms facing collapse following the FTX crisis. Additionally, it is expanding into Web3 gaming with a 2023 partnership with Thirdverse, further increasing the scope of its offering to its client base. As long as it can continue to weather the tough market conditions for cryptocurrency it should maintain its excellent position to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Company benefits
- Comprehensive insurance package including medical, dental, vision, disability & life insurance.
- Paid Parental Leave
- Employee Referral Bonus Program paid in BTC
- More surprises when you join!
Leadership
Star Xu
(Founder & CEO)Previously an Engineer at Yahoo before becoming the Chief Technology Officer at DocIn. They later founded OKX and has recently reclaimed the title of CEO
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