AI IT Infrastructure Engineer, Gusto

• 6+ years of IT Infrastructure experience, primarily using Python and containerizing solutions with Docker and Kubernetes in AWS and Azure environments
• 2+ years of hands-on experience building AI-centric products (machine learning, generative AI, deep learning, statistical modeling) using tools like TensorFlow, PyTorch, Cursor, Gemini, and Glean
• Strong understanding of network protocols (TCP/IP, routing, firewalls)
• Proficient in virtualization technologies including VMware, Horizon, and hyperconverged infrastructure
• Familiar with configuration management tools such as Ansible, Puppet, and Chef
• Solid grasp of backup/recovery strategies, disaster recovery planning, and security best practices
• Excellent problem-solving and troubleshooting skills
• Passionate about automation and optimizing workflows for efficiency
• Tech enthusiast always eager to explore new tools, apps, and technologies
• Strong communicator with outstanding people and collaboration skills

• As a member of the IT Infrastructure Engineering team, you will be part of the broader IT Experience org (IT Operations + IT Engineering). Your primary responsibility will be the development of AI solutions and ongoing AI strategy at Gusto
• Also, you will be a contributing member of the team responsible for managing our organization's infrastructure systems and networks to ensure they are functioning and meet Gusto’s needs
• Collaborate with internal teams to understand workflows, identify pain points, and design AI-driven solutions that enhance productivity
• Develop, deploy, and continuously improve custom AI tools tailored to internal needs, incorporating user feedback for iterative enhancements
• Partner cross-functionally with Engineers, Designers, and other AI team members to integrate AI into existing systems and processes
• Lead training sessions and workshops to empower teams in effectively adopting AI solutions
• Contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals and maximum impact
• Stay current on AI trends and emerging technologies to incorporate innovative solutions into internal tools
• Manage and maintain IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and networks
• Ensure system security, performance monitoring, and data backup/recovery to maintain efficient and secure operations
• Support IT operations through ticket management, account setup, documentation, and participation in rotational on-call duties
• Work with technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW to support infrastructure and OKR-related projects

• Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
• Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
• Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
• If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
• Celebrate 5 or 10 years at Gusto and take a month off to recharge
• Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries

Total funding: $706.1m

For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.