Employee Relations and Policy Manager, Lyra Health
+ Discretionary bonus scheme
More information about location
Mental health employee benefits
Job no longer available
Mental health employee benefits
1001+ employees
Job no longer available
+ Discretionary bonus scheme
More information about location
1001+ employees
Company mission
To transform access to life-changing mental health care.
Role
Who you are
- 7+ years of progressive experience in Employee Relations, HR, or Employment Law, with a primary focus on conducting and managing complex workplace investigations and addressing grievances in a multinational environment; policy and training development; addressing performance management appropriately
- Strong written and verbal communication skills
- Strong analytical capabilities with a demonstrated ability in developing Employee Relations dashboards and reporting; agile with different Employee Relations technology platforms to manage Employee Relations matter
- Highly professionally mature and discreet; able to handle sensitive and confidential matters appropriately
- Highly adept and experienced at managing international Employee Relations processes and HR policy development independently
- Deep and proven knowledge of global employment laws and regulations across multiple jurisdictions, EMEA is essential
- Proven ability to manage and prioritize a high volume of complex cases simultaneously and timely meet deliverables expectations; able to set and meet country-specific service level agreements
- Exceptional written and verbal communication skills, with the ability to draft clear and concise investigation reports and/or summaries
What the job involves
- Lyra Health are looking for an Employee Relations and Policy Manager to help drive a culture of fairness, compliance, and positive employee relations across our operations, spanning over 21 countries
- This is a critical role responsible for managing and resolving complex, high-risk workplace issues and serving as the subject matter expert on a wide array of employee relations matters
- This role is also responsible for developing and training on country-specific HR policies, bringing critical expertise regarding our commitment to HR compliance and best practices
- Employee Relations (ER) serves as a safe space for Lyrians to raise concerns and share feedback that is critical to our business success and to aligning with our core values
- Once a concern or feedback is communicated to ER, ER will conduct a thorough and diligent review in accordance with local requirements to ensure appropriate action is taken, as we strive to maintain an inclusive and supportive work environment
- As the Employee Relations and Policy Manager, you will join a small, but mighty team responsible for making Lyra a better place to work by appropriately advising on and addressing Employee Relations concerns
- Conducting fair, thorough, empathetic, independent and timely investigations and grievances, developing and following country-specific, compliant processes to address employee concerns in an appropriate manner that is consistent with Company policies and applicable regulations and laws
- Efficiently draft comprehensive, high-quality investigation reports that clearly document findings, analysis, and provide clear, actionable recommendations for resolution
- Serve as the ER point of contact for managers, HR Business Partners (HRBPs), and senior leaders across 20+ countries, providing expert advice on complex ER issues
- Analyze evidence and data to arrive at a well-reasoned, compliant finding
- Manage cross-border investigations and advise stakeholders regarding country-specific disciplinary processes
- Develop compliant HR policies and practices and deliver training in these areas
- Support and advise managers and other stakeholders regarding complex and sensitive issues
- Help design and deliver effective training and coaching for managers and HRBPs on best practices for performance management, conflict resolution, policy adherence, and conducting internal fact-finding
- Develop, support, and advise stakeholders on performance management processes
- Develop, support, and advise stakeholders on redundancies, restructuring, and retrenchment processes
- Partner closely and effectively with business leaders and other key stakeholders, including the Head of International HRBPs, Labor & Employment Legal, and Compliance team members
- Skilled at developing analytics dashboards and analyzing data to proactively identify and address any concerning trends
Our take
In the US, millions of people suffer from mental illness each year. This is not only a detriment to individuals, but to businesses as well - with research suggesting that depression and anxiety disorders lead to $1 trillion in lost productivity worldwide each year.
Lyra Health is out to tackle these issues head-on, by delivering mental health care for employees. The company offers video counselling sessions and one-to-one messaging to help users with a variety of conditions including anxiety, depression and substance use disorder.
The company is a key player in the sector alongside peers like Calm, Genoa and Talkspace. Impressively, it boasts a 90% satisfaction rate across its more than 2 million members, demonstrating the impact its products can have.
In 2025, Lyra Health launched a ‘clinical-grade’ chatbot to its offering. This has been met with mixed feelings due to evidence that AI can act unpredictably in response to mental health concerns. It will take time to see whether this feature will enhance or diminish the user experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$35m
SERIES F
May 2021
$200m
SERIES F
Total funding: $690.1m
Company benefits
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
- Medical, dental, and vision benefits, and free monthly membership to One Medical
- 401k and equity options
- Four weeks of vacation and paid holidays
- Monthly tech stipend
Company HQ
Downtown, Burlingame, CA
Leadership
David Ebersman
(Co-Founder & Board Chair)Former CEO of the company. Was an Equity Research Analyst at Oppenheimer & Co. Also served as the CFO at Facebook, and worked at Genentech for 15 years, leaving as Chief Financial Officer & Executive VP.
Jennifer Schulz
(CEO)Former CEO of Experian North America, Head of Global Online and Digital Products at Visa, and CEO at Verifi.
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