Customer Success Manager, userled.io
£70-85k
OTE
£50-65k
BASE
3-5 days a week in office (Shoreditch, London)
Scaling personalised marketing campaigns across every touchpoint & channel
Be an early applicant
Scaling personalised marketing campaigns across every touchpoint & channel
1-20 employees
Be an early applicant
£70-85k
OTE
£50-65k
BASE
3-5 days a week in office (Shoreditch, London)
1-20 employees
Company mission
To become the first one-stop-shop for revenue teams
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Company mission
To become the first one-stop-shop for revenue teams
Many candidates hear
back within 2 weeks
Our take
Digital marketing mainly relies on finding, selecting and reviewing ad keywords in the hope of capturing attention, but even when this approach does pique someone's curiosity enough to click on a link it usually redirects them to a bland, one-size-fits-all website. Userled exists to make sure this marketing spend isn't wasted using templates to generate personalised websites based on each individual marketing campaign.
Userled approaches this with a streamlined no-code product, allowing marketing teams to construct customer journeys that greatly increase conversion rates and allow companies to provide a more personal and relevant experience for their communities. The platform helps businesses reduce the delivery time of buyer experiences, enabling the creation of swift and impactful engagement strategies while monitoring the impact of personalisation on their pipeline seamlessly.
With Google and Apple announcing the deprecation of 3rd party cookies, a market downturn & increased focus on capital efficiency make Userled even more vital a tool for companies. It has grown a respectable client base including the likes of Firebolt and Vanta. Its next steps will be to build towards a public release and to scale its operations. With a product that is ticking a lot of boxes for product and marketing teams, Userled is well poised to grow into a significant business.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Your own company card to buy whatever you need
- 25 days paid holiday and generous sick leave policies
- The equipment you need to work to your best, including a new MacBook
- Top percentile compensation package — we give more equity than the ‘normal’ amount so that early employees have financial as well as emotional ownership of userled
- Company remote working opportunities — we’ll go to nice places & all work together remotely, and Userled pays for it
- As a company we want to support & encourage people to take care of themselves — you have access to on demand therapist, meditation apps and are free to suggest additional benefits you believe could be relevant!
- Great company events & offsites! We have a rota so everyone can choose what we all do. So far we have a strong tendency towards things that involve water, mountains and beach 😃
- Anyone has the liberty to suggest perks you believe could be cool!
Company values
- Put users first: Our decisions and priorities come from working backwards from our users’ most important problems.
- Shared Commitment to Excellence: Success depends on our blend of deep caring, effort, and optimism.
- Feedback is a gift: It is core to our culture, always given in service of helping each other grow and get better.
- Search for the Truth: We obsess over finding the right answers to the right questions. We leave our personal bias at the door. With every situation, we look at the facts and decide the best path forward that will lead us to the right answers for the company.
Leadership
Yann Sarfati
(Co-Founder & CEO)Former Head of Sales at incident.io. Co-Founder and former CEO of Revive. Previously Enterprise Sales Manager, Analytics at Salesforce. Co-founded Eliott.
Tristan Saunders
(Co-Founder)Former Lead Software Engineer at nate. Previously Tech Lead at American Express. Co-founder and former CTO of Revive.
Office
Endorsements
All
Team energy (3)
Opportunities to learn (2)
Intelligent people (2)
Challenging work (1)
Strong leadership (1)
Morale is always high. Everyone in the team comes to meetings with a smile. There's always some light humour despite everyone being focused on their work. It's great to see such a distinct energy and it honestly makes a difference. It's something you don't realise you need until you experience it.
Software Engineering
Team energy
Nov 2022
New day, new challenge. Everyone is an expert in a part of the work we do. But there is so much that needs to be done that we're all tackling new problems every day. Whether it's engineering, sales, product, design, operations, you name it - if you're interested in learning there's work you can pick up. "Pigeon-holing" simply does not exist here!
Software Engineering
Opportunities to learn
Nov 2022
Simply the brightest folk I've had the chance to work with so far. Despite this, ego is not a thing. Everyone on the team is very open about their strengths and limitations. We all work together to support each other. Not only is the team great, but we are surrounded by an outstanding network of brilliant individuals that we interact with every day whether that is customers, advisors or friends of the team.
Software Engineering
Intelligent people
Nov 2022
Some of the most enthusiastic and committed people I know. It truly feels like being in a team - people are not just 9 to 5 colleagues but friends that share the same passion and drive for excellence. We regularly hang out with each other, have weekly drinks and even explore places like Disney Land a few times a year!
Software Engineering
Team energy
Nov 2022
Definitely, some of the most challenging and interesting projects that I have worked on throughout my career! There is no limit to how creative and innovative I can be. We're constantly pushing for improvement and never settle with "second best". Standards are very high as you might expect.
Software Engineering
Challenging work
Nov 2022
Definitely some of the smartest people I know. We cherry-pick the people we hire. If you're part of the team then you're an expert in something. Lots of teaching and cross-collaboration all throughout.
Software Engineering
Intelligent people
Nov 2022
Everyone plays a crucial role in the success of the company. We all have our specialisms and we spend time in them to move quickly, but we all have the chance to explore adjacent spaces - suddenly I'm not just an engineer, but I'm able to be an architect, an SRE and a hiring manager as well.
Software Engineering
Opportunities to learn
Nov 2022
The founding team have put in some serious leg-work, building the product vision and a community to back it. Communication is top notch - the whole team knows where we stand in the market and where we are headed. Everyone's opinions are heard, yet also decisions are made efficiently and cleanly.
Software Engineering
Strong leadership
Nov 2022
The whole team is definitely in it together. There's a strong sense of drive and camaraderie, and everyone is out to support one another. After work drinks are also absolutely a highlight - all are welcome!
Software Engineering
Team energy
Nov 2022
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