Account Executive, Upside
SMB, Restaurant
$99-113k
+ commissions + equity
More information about location
3 days a week in office
Mobile reward application for retail spending
Be an early applicant
Mobile reward application for retail spending
201-500 employees
Be an early applicant
$99-113k
+ commissions + equity
More information about location
3 days a week in office
201-500 employees
Company mission
To advance the economic power of people living and working in the real world.
Role
Who you are
- 2+ years of experience in SMB sales, channel sales, or partner-driven business development — restaurant sales experience is preferred
- A track record of managing high-volume, high-velocity sales pipelines with strong lead-to-close conversion
- Comfort with both inbound lead management and proactive outbound/cold outreach
- Data fluency — you can track performance metrics, spot trends in what's converting, and use that insight to prioritize your time
- Self-starter energy and comfort with ambiguity, given this is a newly created role and team
- Ability to travel (~10% for quarterly partner reviews)
What the job involves
- Upside is seeking an SMB Account Executive to be the founding member of our new SMB Channel Sales team. In this role, you'll grow Upside's merchant footprint by acquiring and onboarding small and medium-sized restaurant businesses through strategic channel partners, including franchisors, POS companies, payment processors/acquirers, Value Added Resellers (VARs) and Independent Sales Organizations (ISOs). You will own primary responsibility for acquiring SMB merchants through these new partner channels
- This is a ground-floor opportunity: as the first hire on this team, you'll help define the playbook for how Upside acquires SMB merchants through channel partners
- Build manage and close SMB pipeline through partner channels
- Acquire and onboard SMB merchants — including franchisees of national restaurant brands — sourced through partner channels, inbound leads, and cold outreach
- Ensure on-time, in-full delivery of partnership deal terms. Establish and monitor performance metrics as needed to ensure commitments are met
- Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks
- Manage a high-velocity pipeline of inbound SMB leads, ensuring timely follow-up and strong conversion from lead to live merchant
- Conduct proactive cold outreach to SMB merchants and franchisees to supplement partner-sourced and inbound pipeline
- Guide merchants through onboarding to ensure fast time-to-launch and a strong first experience with Upside
- Track and report on channel performance (lead volume, conversion, time-to-onboard) to identify what's working and where to double down
- Establish repeatable processes and best practices as the team's first hire — you'll help build the foundation this team scales on
Our take
Loyalty systems, vouchers, and other special offers have a proven track record at winning over new customers for businesses. However, customers can be reluctant to sign up due to the sheer number of these schemes. Upside exists to unify these loyalty schemes with a single flexible reward app.
While retail reward platforms are nothing new, Upside functions more like a marketplace, linking participating businesses to potential customers. It also rewards customers with cash back on eligible purchases, a more flexible reward than is traditional in loyalty schemes.
With over 50,000 businesses enrolled and 30 million app users, Upside has grown into a major player in this sector. The company is well-funded and ever-expanding its offering, with a product that is increasingly appreciated by consumers in an expensive world, as well as the businesses who depend on their custom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$65m
SERIES D
Total funding: $65m
Company benefits
- Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options
- Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it!
- Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options
- Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered
Company HQ
Dupont Circle, Washington, DC
Leadership
Alex Kinnier
(CEO & Co-Founder)Experience as Group Product Manager for Google from 2005 to 2008. Senior Vice President of Products and Engineering for Opower from 2012 to 2015.
Wayne Lin
(CPO & Co-Founder)Experience as Product Manager for Google from 2005 to 2010. Vice President of Product Management & Analytics for Opower from 2010 to 2015.
Rick McPhee
(Co-Founder)Experience as Vice President of Engineering for HP's Fortify Software from 2008 to 2012. Senior Vice President of Engineering for Opower from 2012 to 2015.
Joanna Kochaniak
(Engineer & Co-Founder)Experience as Programmer Analyst for the Institute for Physical Sciences from 2007 to 2010. Lead Software Engineer for Opower from 2010 to 2015.
Jan Rubio
(Designer & Co-Founder)Experience as Research Assistant for George Washington University from 2009 to 2011. Senior Software Engineer for Opower from 2011 to 2016.
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