Customer Success Manager, Intenseye
$90-140k
More information about location
3 days a week in office (Chelsea, NYC)
AI-powered workplace safety platform
Be an early applicant
AI-powered workplace safety platform
101-200 employees
Be an early applicant
$90-140k
More information about location
3 days a week in office (Chelsea, NYC)
101-200 employees
Company mission
To transform workplace safety with computer vision AI.
Role
Who you are
- Brings a high-ownership, get-it-done orientation—reliable, responsive, and accountable for outcomes
- Communicates clearly with customers and internal stakeholders, and is building their presence as a trusted point of contact
- Has strong fundamentals of customer success
- Passionate about customer success and delivering an exceptional customer experience
- Professional experience as a Customer Success Manager within a SaaS company
- Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization
- Comfortable working in a geographically distributed, fast-moving team
- Available to work on-site in NYC (Chelsea) 3 days per week
- Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments
- Experience in AI tools and workstreams
- Startup mindset: High ownership, high velocity, pragmatic judgment
- Willingness to travel up to 20% to customer sites
- We know that not everyone will meet 100% of the listed qualifications, and that’s OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we’re looking for
What the job involves
- We are seeking a Customer Success Manager for our growing US team based in New York City
- The Customer Success team is responsible for driving an exceptional experience and sustained value for Intenseye customers through building trust, providing strategic guidance, and consulting on the Intenseye platform
- The outcome is realized and increased value, satisfaction, and renewal of our customers
- Be the trusted advisor and advocate for new US and global customers
- Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
- Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
- Collaborate cross-functionally to drive customer adoption and support successful renewals
- Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
- Monitor customer health and develop risk mitigation plans
- Resolve customer inquiries by connecting them with the right teams and resources
- Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment
Our take
Safety in the workplace can concern anything from trip hazards to PPE, and it is essential for businesses to keep on top of it to keep their workers safe, the company compliant, and business efficient. However, monitoring health and safety can be difficult without dedicated staff checking especially in large workplaces, and this increases staffing costs dramatically.
Intenseye provides a workplace safety monitoring platform that leverages AI to identify unsafe acts and conditions from a camera source. The allows workplaces to be monitored 24/7 at minimal additional cost, ensuring that they are safe, providing real-time notifications and analytics, and facilitating the automated operationalization of compliance.
Whilst other companies are using AI to augment how quickly hazards can be recognized through a video signal, Intenseye stands out with its specialized approach to workplace safety, something that must be monitored in every workplace. The company has raised considerable funding, the latest of which comes from the industry's largest ever fundraise, to expand its technology ecosystem.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2024
$64m
SERIES B
Sep 2021
$25m
SERIES A
Total funding: $93.2m
Company benefits
- Support for individuality & continuous education: We stand with you on your journey whether it is the autonomy to make decisions and a true voice in the direction of the company or a need for support in continued development of your education or your passions.
- Stock option plan: We want our team to be rewarded for the value they bring to the company, all eligible employees enjoy new hire equity.
- Competitive salaries: We offer a competitive salary which we benchmark constantly.
- Team, events & activities: We believe great teams are built through shared experiences. From energizing company offsites to in-person gatherings and a weekly lunch in our NYC HQ, we make time to connect beyond work. No matter where you’re based, you’ll find plenty of opportunities to build relationships, have fun, and strengthen our culture together.
Company HQ
Koreatown, New York, NY
Leadership
Sercan Esen
(Co-Founder & CEO)Experience as Artificial Intelligence Consultant for Sony from 2014 to 2018.
Serhat Cillidag
(Co-Founder & CTO)Experience as Software Engineer for Sony from 2017 to 2018.
Salary benchmarks
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