Tier 3 Support Engineer, Datasite
Blueflame AI
$100.6-169.8k
3 days a week in office
Virtual data rooms for M&A dealmaking
Be an early applicant
Virtual data rooms for M&A dealmaking
1001+ employees
Be an early applicant
$100.6-169.8k
3 days a week in office
1001+ employees
Company mission
To empower the dealmaking community to work smarter and faster.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level
- Proficiency in Python and experience with AWS-based applications
- Strong problem-solving skills; able to work independently and collaboratively
- Experience with ticketing systems, especially Jira
- Excellent communication and interpersonal abilities
- Familiarity with APIs and integration with other platforms
- Experience with Elasticsearch or similar log management tools
- Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues
- Preferred Experience in the financial technology or investment management industry
What the job involves
- At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry
- You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success
- Join us to be part of a company that values innovation, client satisfaction, and continuous improvement
- As a Tier 3 Support Engineer (Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams
- You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services
- Investigate and resolve complex technical issues escalated from customer success teams
- Analyze platform logs and, when necessary, review associated code to diagnose problems
- Troubleshoot advanced technical challenges to ensure timely and effective solutions
- Document issues and resolutions, contributing to the knowledge base for continuous improvement
- Work directly with Engineering to identify, report, and resolve product bugs and enhancements
- Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights
Our take
As M&A deals continue to increase in both size and frequency, key stakeholders have been actively seeking tools to streamline their work. Datasite emerges as a solution. Having transitioned from its original focus on communications, the company now offers a suite of SaaS products tailored for M&A professionals, serving approximately 75% of the leading legal firms in the field.
Benefiting from its extensive experience in the industry, Datasite has successfully transformed into a more contemporary business entity. And it has also introduced highly acclaimed AI-powered technology to assist in deal preparation, asset marketing, and facilitating buy-side acquisitions.
With significant global expansion and strategic acquisitions, Datasite remains committed to enhancing its platform capabilities. Notably, in March 2023, it unveiled Datasite Cloud, specifically designed to streamline every aspect of the dealmaking process within a unified platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company benefits
- Culture and benefits built around work-life balance
- Extensive resources to support physical and mental health
- Employee assistance program
- Generous retirement plans
- Incentives for referring new colleagues
- Learning, training and mentoring programs
- Cross-functional projects
- Stretch assignments to help you progress
- Receive feedback and earn bonuses from peers & managers
- Employee bonding activities
- ESG and charitable team initiatives
Company HQ
Downtown West, Minneapolis, MN
Leadership
Rusty Wiley
(CEO & President)Before joining Datasite, Rusty held various executive roles at IBM Corporation, most recently, as General Manager, Banking & Financial Markets. Upon joining Datasite in 2014, Rusty led the successful transformation from a communications and print-related business into a global M&A SaaS technology company.
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