Sales Manager, Gorgias
Commercial Expansion
$222-246k
OTE
$133-147k
BASE
+ Equity
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
$222-246k
OTE
$133-147k
BASE
+ Equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform
- Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers
- Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience
- Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it
- Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust
- Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance
- Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders
- Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools
- SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus
- Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting
What the job involves
- We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion
- Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals
- Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution
- Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions
- Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role
- Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion
- Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach
- Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences
- Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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