Staff UX Researcher, Patreon

• Bachelor’s degree or equivalent practical experience
• 8 years of experience in an applied research setting, or similar
• Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in disciplinary environments
• Product research experience with 0-to-1 product development
• If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you

Desirable

• We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Staff UX Researcher to support our mission
• You'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class
• Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding
• The Research Team at Patreon is made up of a talented group of UX Researchers, Market Researchers and Research Operations. We are a centralized team reporting into the Design & Research organization
• Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.)
• Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company
• Foster a company-wide culture of research and learning that inspires innovation and effective product development
• Own the end-to-end research process, ensuring ethical practices and impactful deliverables
• Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives
• Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future
• Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization